Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Intern Guest Experience Department - Sol Tenerife (Las Américas - Arona)

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Continuing at Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.

Do you dare to take the next step in your career with us?

Sol Tenerife, this hotel is situated beachfront, with incredible sunsets and a climate of eternal Canarian spring; along with its bright rooms and three swimming pools, it makes it a top choice for the whole family. Located in the tourist center of Playa de Las Américas, very close to Playa de Troya.

Position Mission: Your main mission will be to provide support to the Guest Experience team in building customer loyalty and creating unique experiences for our guests, offering them presence, dedication, and personalized treatment.

What will be your main functions?

Support the Quality team in customer relations.
Support the organization of leisure or recreational activities within the establishments.
Receive and accompany those guests indicated by the Department Head.
Inform guests of all the services available to them.
Manage reservations for the hotel's different restaurants.
Collaborate in the implementation of the Gran Melia service culture, as well as the Hotel's procedures and operations to meet economic and satisfaction goals.
Provide support in handling complaints and requests, paying attention to detail and coordinating the response to requirements, conveying energy and enthusiasm, reflecting at all times the spirit of the Hotel and the values of Melia Hotels International.
Handle the printing of promotional material and brochures to communicate our services.

What are we looking for?

ESSENTIAL: Current collaboration agreement with a University, with a minimum duration of 6 months.
Languages: Spanish, High level of English.
Training in Hospitality or Tourism.
Customer Orientation, Teamwork, Service Excellence.

What do we offer?

Social Security registration.
Financial aid of €400 per month.
Meals provided during the entire internship period.
Great possibilities for hiring and development within the company.

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality and awareness of the need to act jointly and globally among all staff.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Continuar en Meliá es una oportunidad para aprender, crecer y seguir construyendo tu carrera dentro de un equipo global. Aquí puedes asumir nuevos retos y acceder a experiencias en distintos destinos, sin dejar de formar parte de nuestra familia.

¿Te animas a dar el siguiente paso en tu trayectoria con nosotros?

Sol Tenerife, este hotel está situado frente al mar, con increíbles puestas de sol y un clima de eterna primavera canaria, junto a sus habitaciones luminosas y sus tres piscinas, lo convierten en una elección de primera para toda la familia. Situado en el centro turístico de Playa de Las Américas, muy cerca de la Playa de Troya.

Misión del puesto: Tu principal misión será prestar apoyo al equipo de Guest Experience en la fidelización y creación de experiencias únicas en nuestros clientes, ofreciéndoles presencia, dedicación y un trato personalizado.

¿Cuáles serán tus principales funciones?

Apoyar al equipo de Calidad en las relaciones con los clientes.
Apoyar a la hora de organizar actividades lúdicas o recreativas en los establecimientos.
Recibir y acompañar a aquellos clientes que el Jefe del departamento indique.
Informar a los clientes de todos los servicios que están a su disposición.
Gestionar las reservas de los diferentes restaurantes del hotel.
Colaborar en la implantación de la Cultura de servicio de Gran Melia, así como los procedimientos y operativa del Hotel para cumplir con los objetivos económicos y de satisfacción.
Dar apoyo en la atención de quejas y peticiones, cuidar los detalles y coordinar la respuesta de requerimientos, transmitiendo energía y entusiasmo, reflejando, en todo momento, el espíritu del Hotel y los valores de Melia Hotels International.
Realizar la impresión de material promocional y folletos para comunicar nuestros servicios.

¿Qué buscamos?

IMPRESCINDIBLE Convenio de colaboración vigente con Universidad, de un mínimo de 6 meses de duración.
Idiomas: Castellano, Inglés nivel Alto.
Formación en Hostelería o Turismo.
Orientación al Cliente, Trabajo en equipo, Excelencia en el servicio.

¿Qué ofrecemos?