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Assistant Food & Beverage Manager - Casa de las Artes Meliá Collection

Meliá Hotels·Madrid, Spain

What they ask for

  • Have the right to work in Spain

    Meliá Hotels doesn't mention sponsorship in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

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Added 6 days ago
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About the role

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

What you'll do

At Casa de las Artes Meliá Collection, every detail tells a story. Inspired by the world of literature, cinema, music, and the performing arts, our hotel offers unique experiences where gastronomy plays a leading role. For this reason, we are looking for an Assistant F&B Manager passionate about service excellence, with an operational vision and leadership drive, who can elevate every dining experience and inspire our teams to exceed our guests' expectations.

  • Implement the company's F&B methodology (products, standards, service protocols, SOPs).

  • Manage and control the P&L and compliance with the CO budget and KPIs.

  • Implement the F&B strategy based on the 4th and 5th range.

  • Implement standards.

  • Implement projects, programs, and tools based on the company's new F&B scenario.

  • Participate, together with the commercial department and operations management, in the pricing and offering strategy for events, meetings, and congresses.

  • Manage and control staffing levels based on occupancy.

  • Annual Operational PAI.

  • Prepare the annual F&B budget, covering raw material costs, supplies, and personnel.

  • Monitor costs and revenues on a daily basis.

  • Control the department's KPIs, raw material costs, personnel, and order tracking.

  • Control personnel KPIs, productivity levels, and ratios in the breakfast room, bar, restaurant, and events.

  • Monitor and follow up on the area's KPIs for F&B.

  • Analyze the economic performance of the department, profitability, and control of income and expenses.

  • Manage the area, verify cost allocation using USALI, control the budget and inventory, review costs, and follow up on compliance with corporate administration and purchasing policies.

  • Monitor and follow up on all F&B tools.

  • Control COUPA products.

  • Follow up on comments on social media and Review Pro, and develop action plans.

  • Control HACCP.

  • Participate in ad hoc meetings to stay informed of the hotel's overall situation.

  • Participate in follow-up meetings to ensure events are delivered on time and as planned.

  • Participate in monthly management meetings with updated results for the area.

  • Ensure consistency in service and the highest quality in procedures.

  • Ensure all teams are knowledgeable about procedures across the different outlets.

  • Ensure presentation and service formats follow the implementation standards.

  • Create action plans for the hotel, implementing the new methodology at all levels.

  • Prepare the annual F&B budget, covering raw material costs, supplies, and personnel.

  • Monitor costs and revenues on a daily basis.

  • Control the department's KPIs, raw material costs, personnel, and order tracking.

  • Control personnel KPIs, productivity levels, and ratios in the breakfast room, bar, restaurant, and events.

  • Analyze the services (breakfasts, restaurant dinner covers, Room Service, and planned events) with those responsible on a weekly/biweekly basis.

  • Ensure orders are placed with sufficient lead time.

  • Control the beverage area, as well as adapt service based on customer requirements, maximizing results.

  • Confirm staffing for service (waiter ratios).

  • Implement action plans with corrective measures.

  • Schedule regular meetings based on planned services and upcoming events with the related departments (commercial, kitchen, reception).

  • Coordinate with the kitchen and dining room staff for upcoming events.

  • Analyze cost/revenue ratios.

  • Place orders.

  • Review completed events: discrepancies and potential improvements.

  • Monitor personnel costs by outlet, productivity KPIs, chef-to-cover ratios, events, and breakfasts.

  • Ensure hotel managers are aligned with the team's work schedules for RLT.

  • To know the budget of their department.

  • To support the person responsible for the department in preparing projections.

  • Be knowledgeable about the economic results of the hotels and the department, as well as variances versus budget/forecast.

  • To ensure compliance with the economic objectives established for the department and is knowledgeable about the economic objectives of their hotels, as well as their compliance.

  • To support the person responsible for the department in placing orders following the established procedure, as well as in controlling materials and services.

  • Support and participate in talent identification within the department.

  • Be familiar with development plans and HR tools and promote their use.

  • To identify high-potential staff, as well as actively participate in the development of the team and interns (if applicable).

  • To follow up on the climate action plans defined by the department.

  • To encourage their team's participation in the well-being programs made available at the Hotel.

  • To promote the use of social media following the guidelines established by the company.

  • To support the selection of the team and its promotion on social media.

  • Be familiar with the brand philosophy, ensuring optimal implementation of standards, operational manuals, and identity guidelines applicable to the department.

  • Ensure the guest experience and personalize their stay, anticipating their needs and exceeding their expectations.

  • To manage customer incidents, communicating the actions taken to the Guest Experience Department of the specific hotel.

  • Be familiar with and share the Guest Voice objectives with the team, ensuring compliance and supporting the creation and definition of improvement plans when necessary.

  • Be familiar with the Sensory Architecture established for the areas and ensure compliance.

  • To know the services and facilities of their hotels, as well as the entertainment program, experiences, and events, ensuring the team has all the information to promote them among customers.

What we're looking for

What are we looking for in you?

  • EDUCATION AND TRAINING:
    • University degree, preferably in Tourism or Hospitality, or similar.
  • LANGUAGES:
    • Native Spanish and Advanced English. A third language will be highly valued.
  • SPECIFIC KNOWLEDGE:
    • Knowledge of the kitchen area.
    • Knowledge of REVO and POS management.
    • Advanced proficiency in Microsoft Office.
    • Knowledge of hotel operations.
    • Teamwork skills, service orientation, Quality and professionalism, global and strategic vision, and communication and influence as key competencies.
    • Creativity and innovation.
  • EXPERIENCE:
    • Minimum 1 year of experience as a Restaurant Manager or leading teams.

What you'll get

  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
  • The opportunity to be part of one of Madrid's most unique hotels, integrated into the exclusive Meliá Collection brand.
  • An environment where culture, art, and hospitality come together to create extraordinary experiences.
  • Professional development and continuous training within a leading international company.
  • Be part of a team passionate about excellence and innovation.
  • Extensive opportunities for growth and national and international mobility.
  • Exclusive benefits for Meliá Hotels International employees, including discounts on accommodations, dining, and wellness programs.

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".

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You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Meliá Hotels

Meliá Hotels

Hotels

View company profile
Spanish company
45000 employees
Spain HQ: Palma de Mallorca, Spain

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