The English-language job board for Spain

Concierge - Torre Melina A Gran Meliá Hotel

On-site in Barcelona·Added 15 days ago (last checked 8 Oct)

Meliá Hotels

269 open roles

Overview

Work mode
On-site, Barcelona
English
Required
Education
University degree
Benefits
Flexible pay plan

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Education in Tourism, Public Relations, or a related field.
  • Strong guest orientation and teamwork skills
  • Advanced English is essential; a second language is valued
  • Proactive, dynamic person with a strong service vocation
  • Knowledge of hotel management tools.
  • Excellent knowledge of the destination.
  • Proficiency in the Microsoft Office suite.
  • Knowledge of hotel operations.
  • A strong service vocation and a high orientation toward the luxury segment.
  • Ability to work as part of a team.
  • Analytical capacity.
  • Proactivity and innovation.
  • Excellent communication skills.
  • Problem-solving skills.
  • Attention to detail.
  • 1 year of experience in a similar position within the hospitality industry.

Pay & benefits

What you'll get

You will enjoy My MeliáRewards, the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy the program, My MeliáBenefits: with flexible compensation, exclusive discounts on a variety of products and services, an active and healthy lifestyle, and solidarity initiatives. Be proud to belong to Meliá, just as we are proud of you 😉

The role

"The world is yours with Meliá"

Joining Meliá means embarking on a journey without borders, because the opportunities to grow and develop here are endless. It means knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a great family.

It means knowing that you have begun one of the most exciting journeys of your life, a journey in which inspiration will always be with you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Melià Hotels international is looking for a Concierge to join our team at Torre Melina A Gran Melià Hotel.

Mission: The Concierge, as an expert recommender and authentic ambassador of the destination, is responsible for receiving and managing guest requests, always providing them with unique and personalized services and products and committing to achieving excellence in customer satisfaction.

What you'll do

Main responsibilities

  • To fulfill the destination experience strategy, offering guests unique services and products tailored to their preferences.
  • To efficiently manage all guest requests, applying upselling and cross-selling techniques to optimize the hotel's extra revenue, while committing to achieving total guest satisfaction.
  • Ensure the customer experience, personalizing their stay, anticipating their needs, and exceeding their expectations.
  • Managing guest incidents, following established protocols.
  • To comply with the attributes, standards, and manuals applicable to their department.
  • To efficiently use the different guest experience management tools, as well as to stay informed of the Guest Voice results, in line with the established improvement plans.
  • To comply with the Sensory Architecture established for their area.
  • To place material orders, following the established product guidelines, to ensure the best optimization of economic resources.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry
Hotels
Founded
1956
Employees
40,000–50,000
Headquarters
Palma de Mallorca, Spain
In Spain
Palma de Mallorca, Madrid, Barcelona and 17 more
Website
melia.com

Good to know if you are moving

  • Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
  • The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
  • As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
  • The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
  • Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

Additional information

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the newest arrival to the most veteran, all of them have unique and important qualities that make working at Meliá a constant opportunity for growth and a passport to create your future wherever you want.

Our warmth, closeness, and passion for what we do make working at Melia an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, truly VIP people.

At Meliá Hotels International, we believe in equal opportunities and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other reason protected by federal, state, or local laws. We believe that diversity and inclusion among our people is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be "Very Inspiring People",

INSTAGRAM - TWITTER - LINKEDIN - INDEED - GLASSDOOR

All open roles at Meliá Hotels
WhatsApp
FuerteventuraNo Spanish needed

Cook

Meliá Hotels6d ago4 locations
Valencian CommunityNo Spanish needed

Commis de Cuisine

Meliá Hotels6d ago
Madrid
Las Palmas

Steward

Meliá Hotels6d ago2 locations
Madrid

Waiter

Meliá Hotels6d ago3 locations
Valencian CommunityNo Spanish needed
Sevilla
FuerteventuraFluent Spanish
Granada
Las PalmasNo Spanish needed
See all 269 jobs