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Night Receptionist - Hacienda del Conde

On-site in Santa Cruz de Tenerife·Added 25 days ago (last checked 26 Oct)

Meliá Hotels

293 open roles

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Our summary

Work mode: On-site, Santa Cruz de Tenerife
Benefits: Flexible pay plan

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Ability to work under supervision, be courteous and helpful to both colleagues and guests, have good communication skills, be enthusiastic, and have a willingness to learn.
Ability to understand and exceed guest expectations and needs.
Support, maintain, and enforce the hotel's service standards.
Ensure that all client inquiries or requests are addressed politely and efficiently, within an acceptable time frame.

Pay & benefits

What you'll get

You will enjoy My MeliáRewards, the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy the program, My MeliáBenefits: with flexible compensation, exclusive discounts on a variety of products and services, an active and healthy lifestyle, and solidarity initiatives. Be proud to belong to Meliá, just as we are proud of you 😉

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the newest arrival to the most veteran, all of them have unique and important qualities that make working at Meliá a constant opportunity for growth and a passport to create your future wherever you want.

Our warmth, closeness, and passion for what we do make working at Melia an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, truly VIP people.

The role

"The world is yours with Meliá"

Joining Meliá means embarking on a journey without borders, because the opportunities to grow and develop here are endless. It means knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a great family.

It means knowing that you have begun one of the most exciting journeys of your life, a journey in which inspiration will always be with you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

What you'll do

MISSION: Fulfill the daily operations of the department, committing to achieving excellence in customer satisfaction. Work together with the team to meet and exceed customer service expectations.

Personalize each interaction with a guest by using their name during conversations.
Be responsible for maintaining guest profiles to have an accurate source of information about each client's needs and preferences, respecting local data protection regulations.
Be aware of possible VIPs arriving at or visiting the different areas of the hotel. Ensure they are received and escorted to their destination.
To efficiently handle all administrative reception tasks, ensuring accuracy in guest accounts and correct billing/charging of guest credit cards, following local regulations regarding billing limits.
Handle all customer complaints professionally, personally, and empathetically.
To ensure that all relevant information is promptly communicated to the reception management team.
Seek ways to continuously improve your personal knowledge and skills, and be actively involved with leaders in creating best practices in the office.
Support the revenue team's established pricing strategy. Maximize hotel sales and revenue through Upselling/Cross-selling promotions.
Ensure that clients receive a quick and efficient check-in and check-out. If applicable, be knowledgeable about the digital check-in process to serve the guest accordingly.
Attend to internal and/or external client telephone requests, whenever the hotel does not have a centralized Guest Service Line.
Become an ambassador for the hotel at any time you represent the company.
Be responsible for maintaining guest profiles to ensure an accurate source of information about each client's needs and preferences.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry: Hotels
Founded: 1956
Employees: 40,000–50,000
Headquarters: Palma de Mallorca, Spain
In Spain: Palma de Mallorca, Madrid, Barcelona and 17 more

Good to know if you are moving

Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

Additional information

At Meliá Hotels International, we believe in equal opportunities and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other reason protected by federal, state, or local laws. We believe that diversity and inclusion among our people is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this sense, our motto is "Toward a sustainable future, from a responsible present" Thanks to all our collaborators, we make it possible.

If you want to be "Very Inspiring People",

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