Training Classroom Support Technician

• Between 1 and 2 years of experience in customer service, administrative support, logistical coordination, or similar functions.
• Experience in user or customer service and support.
• Experience in administrative tasks, such as:
• Coordination and booking of rooms for training or events.
• Management of attendee lists.
• Registration and tracking of evaluations.
• Updating information in corporate tools, such as SuccessFactors (SSFF).
• Experience in logistical activities:
• Reception and management of requests.
• Assignment of spaces according to the needs of each training session.
• Preparation of classrooms, furniture, and necessary resources.
• Ability to provide basic technical support during training events.
• Proficiency in Microsoft Office office tools, especially Outlook, Excel, Word, and PowerPoint.
• Interest and ease in learning audiovisual and classroom technologies.
• Ability to learn, adapt, and resolve incidents and unforeseen events.
• Versatile, agile, organized, and service-oriented profile.
• Good communication, interpersonal, and teamwork skills.

At Metrica España, we are looking to hire two Training Classroom Support Technicians for a stable BPO project at a new worksite for our client, located within the Madrid city area.

The selected individuals will be responsible for ensuring the correct functioning of the training classrooms, offering administrative, logistical, and technical support to training events. We are looking for profiles that are resourceful, organized, and possess excellent social skills, capable of coordinating with one another to ensure high-quality in-person service.

You will receive prior training on the tools used in the classrooms, including:

• Clevertouch: interactive touchscreens.
• Basic support and configuration of laptops.
• Microsoft Office tools.
• Corporate training management and registration systems.