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Solutions Service Engineer (Cloud/Onprem) - Pharma Company

Hybrid in Barcelona·Added 1 month ago (last checked 12 Oct)

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Michael Page España

1393 open roles

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Overview

Work mode: Hybrid, Barcelona
Contract: Permanent contract
English: Required
Experience: 2+ years
Education: University degree
Benefits: Private health insurance

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Skills

Pay & benefits

What you'll get

Permanent Contract.
Competitive Salary.
3 days a week working from home.
Flexible Schedule.
Multicultural and friendly team.
Exciting opportunities for professional development.
Ongoing training.
Multiple Social benefits: Canteen, health insurance, nursery check, English training...

The role

We are looking for a Digital Solutions Service Engineer to join an international team delivering advanced digital and software solutions to healthcare organizations worldwide. This role combines technical expertise, customer interaction, and problem-solving, supporting both cloud-based and on-premise environments.

What you'll do

Installing, configuring, and commissioning software solutions at customer sites.
Providing advanced technical support and troubleshooting across applications, infrastructure, networking, and integration layers.
Investigating and resolving software-related issues, escalating complex cases to specialist teams when required.
Acting as the primary technical point of contact for customers throughout the support lifecycle.
Delivering technical training sessions and knowledge transfer to end users and local teams.
Supporting system integrations and ensuring smooth communication between different platforms and technologies.
Producing and maintaining technical documentation, implementation guides, and service procedures.
Collaborating with Product, Development, Quality Assurance, and regional support teams to ensure high service standards.
Managing customer expectations through proactive communication and timely issue resolution.

Summary

Solutions Service Engineer (Cloud/Onprem).
Pharma Company.

Who are we looking for (M/F/D)?

Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.
Minimum of 2 years experience in technical support, professional services, software implementation, or a similar customer-facing technical role.
Enterprise networking, troubleshooting, and network security concepts.
Windows operating systems administration and configuration.
SQL databases and database management fundamentals.
Virtualization technologies and infrastructure monitoring.
Cloud environments and SaaS, PaaS, and IaaS architectures.
Software integrations and communication protocols.
Web applications and application server environments.
Strong written and verbal communication skills in English.
Ability to work independently while collaborating effectively within global teams.
Excellent customer-facing and communication abilities.
Willingness to travel internationally up to 5 - 10% of the time.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.