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Global Key Account Manager

On-site in Navarre·Added 18 days ago

Nordex

99 open roles

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Overview

Requirements

Have the right to work in Spain
Nordex doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Navarre
No relocation package mentioned.
Have 10+ years of experience
Mid-level role.
University degree
“Engineering Degree or similar” — per the ad.

Pay & benefits

What you'll get

In addition to the opportunity to make our world a little more sustainable, we offer you:

*Some offers may vary by location

Requirements

What we're looking for

Engineering Degree or similar
Microsoft office, Excel, Power Point
10 years experience in Service Operations
Proficiency in English
Proactive, great team player and humble person
Result oriented, resilient, responsible and organized person
Empathic person and able to find win-win compromises

The role

As part of our growth, we are hiring a Global Key Account Manager (m/f/d) to join our Service KAM Team, reporting to the Director Global Service KAM. In this role, you will be responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.

Working closely with all Service areas, Sales, Operations, Legal and Technical Departments, you will develop various strategies to drive sales growth, ensure customer satisfaction, promote the company's services, and achieve win-win claim settlements with assigned clients.

What you'll do

Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities
You would work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies
Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients
High level point of contact for clients, providing coordinated communication (one voice), access to the company's products and services
Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor
Define strategy for assigned accounts (constant process)
Review client financials and regularly meets with senior executives to understand their longer-term strategies. Lead High Level Operation / Technical Forums with client leadership
High Level mediation in escalation/claims looking for win-win compromises
Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business.
Negotiation the Major Technical Issues Agreements (warranty extension, etc...) and frame agreements.
Ensure client instructions / contractual obligations are executed in a timely and accurate manner

Hiring process

3 steps3 interviews

Application
Initial interview
With People & Culture team
A first interview with a member of the People & Culture team.
Interview with the hiring manager
With a hiring manager
Covers the role in detail and may include technical questions or a skills assessment.
Interview with the team or senior management
With a team members or senior management · Not every role
Depending on the position and location, a third interview with team members or senior management.
Final decision and contract

Feedback is provided after the interviews whenever possible.
Recruiters only contact candidates from @nordex-online.com addresses or authorised partners.

About Nordex

Nordex is a global wind energy company headquartered in Hamburg, Germany, specializing in the development, production, and maintenance of onshore wind turbines. With over 40 years of history, Nordex has installed more than 50 GW of wind power capacity across 40+ countries, making it one of the world's leading wind turbine manufacturers. The company operates through its Nordex Group, which includes the Acciona Windpower brand, and employs around 9,000 people worldwide.

In Spain, Nordex has a significant presence with offices and operational hubs in cities like Madrid, Barcelona, and Pamplona, where it runs engineering, project management, and service activities. The company is known for its strong engineering culture, with many roles in turbine development, grid integration, and software engineering. For international professionals, Nordex offers a dynamic, multicultural environment with opportunities to work on cutting-edge renewable energy projects, and the Spanish offices are key centers for technical excellence and innovation.

Industry: Wind Energy
Founded: 1985
Employees: 5,000–10,000
Headquarters: Hamburg, Germany
In Spain: Madrid, Navarra, Barcelona
Website: nordex-online.com

Good to know if you are moving

Nordex has a significant engineering hub in Spain, with offices in Madrid and other cities, offering roles in turbine development, electrical engineering, and project management.
The company operates in over 30 countries, providing international career opportunities and a multicultural work environment.
Spain is a key market for wind energy, and Nordex has a strong local presence with many technical and operational roles.
The company offers roles in both Spanish and English, making it accessible for international professionals.
Nordex is committed to renewable energy, with a focus on innovation and sustainability, which can be appealing for professionals in the green energy sector.

In their own words

Additional information

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.

All open roles at Nordex