Senior Conversational AI Delivery Engineer

Experience

• 5+ years of hands-on experience delivering conversational AI, IVR, or IVA solutions in enterprise environments, with significant time on the voice / telephony channel
• Proven delivery track record with at least one enterprise conversational AI or IVR platform.
• Hands-on VUI / voice dialog design: prompt and call-flow design, disambiguation, confirmation strategy, and error-recovery / retry handling for spoken interactions.
• Working knowledge of ASR and NLU behavior under telephony conditions: narrowband (8 kHz) audio, barge-in, DTMF fallback, confidence thresholds, and grammar / word-boosting for difficult inputs such as names, addresses, and alphanumerics.
• Familiarity with GenAI/LLM capabilities: RAG, embeddings, prompt engineering, LLM APIs (OpenAI, Gemini, Claude, etc.)
• Experience in Python (preferred) or Node.js for backend integrations and automation scripting
• Experience with bot analytics, AI quality monitoring, and solution optimization tooling. Working understanding of core business KPIs such as containment rate, and CSAT.
• Experience with contact center infrastructure: IVR, SIP, CTI, and omnichannel API

Skills & Competencies

• Ability to lead technical client conversations and translate complex requirements into implementation plans
• Ability to act as a trusted advisor to customers — navigating delivery challenges, removing blockers, and ensuring the final solution meets their business objectives, customer experience standards, and quality expectations.
• Strong analytical and problem-solving skills; comfortable managing ambiguity in fast-paced, client-facing environments
• Clear communication — able to convey technical concepts to both technical peers and business stakeholders
• Collaborative mindset with demonstrated ability to work across delivery, product, sales, and platform teams
• Self-directed and ownership-oriented; capable of managing multiple concurrent engagements
• Excellent written and spoken English; able to communicate clearly with global customers and engineering teams.

• Participation in AI hackathons or community projects (e.g., NVIDIA, open-source agent frameworks)
• Familiarity with Omilia OCP
• Domain experience in banking, healthcare, utilities, or insurance CX.

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear

As a Senior Conversational AI Delivery Engineer in the Solution Delivery department, you will be a hands-on technical owner responsible for designing, building, and deploying enterprise-grade voice and conversational AI solutions - IVR, IVA, and self-service automation, increasingly enhanced with agentic automation - on the Omilia platform. You will serve at the intersection of AI engineering and client delivery - translating complex CX requirements into production-ready implementations.

This role is structured as the entry point to technical leadership at Omilia.

Hands-on AI Solution Delivery

• Design, configure, and deploy end-to-end conversational AI (IVR / IVA) solutions on the Omilia OCP platform, covering agentic workflows, blended with traditional NLU modeling, and omnichannel integrations
• Where applicable, integrate GenAI capabilities into production deployments: RAG pipelines, embedding search, and LLM prompt engineering.
• Own technical delivery quality from design through go-live and hypercare, ensuring on-time, on-budget outcomes aligned with client CX goals
• Manage contact center infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs

Client & Cross-functional Collaboration

• Serve as the primary technical point of contact for assigned client engagements, translating business requirements into technical architectures and CX designs.
• Collaborate closely with Solution Architects, Product, Platform, R&D, and Pre-Sales to ensure alignment on project requirements and Omilia platform capabilities.
• Proactively identify and manage delivery risks, escalate complex technical issues, and drive resolution with urgency.
• Build and maintain trusted relationships with customers and partners throughout the project lifecycle

Technical Leadership & Growth

• Provide technical guidance and mentorship to junior engineers within the delivery team
• Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation
• Actively research developments in conversational AI, agentic frameworks, and GenAI tooling to drive continuous improvement in delivery processes
• Foster a culture of quality, innovation, and ownership within the team

• Solution Delivery · Product · Platform · R&D · Sales · Pre-Sales · Certified Partners

Omilia Note

• Contribute actively and effectively as an integrated team member
• Act as an Omilia ambassador in all interactions