After-Sales Service Technician

• A Higher Degree/Vocational Training, preferably with electrical/electronic knowledge.
• Previous experience in industrial environments and production areas.
• Languages: English and French.
• Customer orientation.
• Ability for problem-solving and decision-making.

Join our team!

• Join a solid company, a benchmark in its sector.
• Participate actively in a real industrial transformation project.
• An environment where you will be able to grow, propose, and lead.
• Collaborative people and daily challenges that will make you evolve professionally.
• Competitive salary.

Onnera Group we are a leading industrial group in the professional catering sector dedicated to integral solutions for professional kitchens, gastronomy areas, industrial refrigeration, and laundry.

We are looking to hire a Service Technician for our Madrid delegation who is eager to learn and become part of an industrial environment where quality, collaboration, and continuous improvement are essential.

Reporting to the After-Sales Director, you will be the highest and direct person responsible for the correct operation of the After-Sales Service in the assigned areas, with the mission of achieving service optimization.

• Analyze the receipt of service requests received during the day and the status of pending requests, analyzing their causes and scheduling their resolution.
• Frequently visit clients to inquire about their problems and guarantee their satisfaction with the service.
• You will be responsible for the training of subcontracted technical service personnel and distributor technicians, scheduling courses whenever needs advise it.
• Supervise, coordinate, and control the after-sales service of direct projects in the assigned areas, organizing the necessary resources.
• Provide precise technical support to distributors and subcontracted technical services by resolving their technical doubts, as well as any problems that arise regarding the operation and repair of the machines.