After-Sales Service Manager

• Education: Degree or Engineering, because we value structure and analytical capacity.
• Cycling DNA: Deep technical product knowledge is non-negotiable. You need to speak "the language of the bike."
• Proven leadership: Experience managing teams and optimizing their performance.
• Global profile: High level of English (ideally C1) to coordinate our international offices and markets.
• Results orientation: You don't just see problems, you see solutions that improve margin and satisfaction.

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• Education: A degree or engineering background, as we value structure and analytical thinking.
• Cycling DNA: Deep technical product knowledge is essential. You need to speak the "language of bikes."
• Proven leadership: Experience managing teams and optimizing their performance.
• Global profile: A high level of English (ideally C1) to coordinate our international locations and markets.
• Results-oriented mindset: You don't just see problems-you see solutions that improve margins and customer satisfaction.

Find out what it is like to work at Orbea

• Real impact: You will participate in strategic projects that will define the future of the company.
• High-Tech environment: You will work in a consolidated company that bets on innovation, design, and cutting-edge technology.
• Continuous learning: An exciting project where your career will evolve at the pace of our pedalling.
• Team culture: A dynamic, young environment and, of course, full of lovers of two wheels.
• Real impact: You'll take part in strategic projects that will shape the future of the company.
• High-tech environment: You'll work in a well-established company committed to innovation, design and cutting-edge technology.
• Continuous learning: An inspiring project where your career will grow at the same pace as our pedalling.
• Team culture: A dynamic, young environment full of people passionate about cycling, of course.

We are looking for an After-Sales Service Manager with strategic vision and management capacity to transform our technical service into a global benchmark of excellence.

If you are one of those people who believes that a sale ends when the customer pedals happily, and you have the capacity to coordinate international teams to make that happen, this is your place.

You won't be "just another manager." You will be the person responsible for our technical reputation. Your objective will be:

• Lead and empower: You will direct the technical and workshop teams, giving them the tools for their professional development.
• International vision: You will supervise compliance with service standards in different countries and geographical areas.
• Culture of excellence: You will design proactive processes so that problems are resolved before the customer perceives them.
• Data-driven strategy: You will monitor ratios and KPIs to ensure that efficiency and quality always go hand in hand.

You won't be "just another manager." You will be the person responsible for our technical reputation. Your goals will include:

• Lead and empower: You will guide technical and workshop teams, providing them with the tools they need for professional growth.
• International vision: You will oversee compliance with service standards across different countries and regions.
• Culture of excellence: You will design proactive processes so issues are solved before customers even notice them.
• Data-driven strategy: You will monitor ratios and KPIs to ensure efficiency and quality always go hand in hand.

If you want to lead the after-sales of a brand that never stops growing, we want to meet you.

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We are looking for an After-Sales Service Manager with strategic vision and strong management skills to turn our technical service into a global benchmark for excellence.

If you believe that a sale truly ends when the customer is riding with a smile-and you have the ability to coordinate international teams to make that happen-this could be the right place for you.

If you want to lead the after-sales operation of a brand that keeps growing, we'd love to hear from you.