Playtomic is the world's leading social network and booking platform for racket sports, specifically padel and tennis. Headquartered in Madrid, the company provides a comprehensive ecosystem that connects players with over 5,000 clubs across 30+ countries, while offering specialized management software for sports facility owners. Since its inception, Playtomic has grown into a major player in the sports technology sector, facilitating millions of bookings and fostering a global community of sports enthusiasts.

As a Spanish-born scale-up with a global mindset, Playtomic offers a vibrant and multicultural work environment in its Madrid headquarters. The company is particularly attractive to international professionals due to its diverse workforce representing over 25 nationalities and its focus on international expansion. While based in Spain, many roles—especially in product, data, and engineering—operate in English, making it an accessible and exciting destination for talent looking to relocate to one of Europe's most active tech hubs.

Founded in 2017 in Madrid by Pedro Clavería, Felix Ruiz, and Pablo Carro. It has since acquired several competitors like Syltek and GotCourts to become the dominant platform in the racket sports industry.

For international professionals

Multicultural environment with a team representing more than 25 different nationalities.
English is the primary working language for most technical, product, and international business roles.
Offers a hybrid work model, allowing for a balance between office life in Madrid and remote flexibility.
Fast-growing scale-up environment providing significant opportunities for career progression and international exposure.

Customer Care & Sales Specialist - Playtimp

Playtomic

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Playtimp is a company belonging to the Grupo Playtomic that drives the digitalization of the fitness & wellness sector through modern, customer-centric SaaS solutions. We operate with two leading brands, TIMP in Spain and Sportclubby in Italy, through which we serve more than 3,000 centers.

At TIMP, we are looking to incorporate a person for our Sales / Quality department, with a profile clearly oriented towards sales and customer service.

Main Functions

Sales calls for the detection and acquisition of new opportunities.
Customer support and resolution of doubts, helping clients get the maximum performance out of the software.
Detection of needs and proposals for service improvement.
Use of internal tools and management software to maintain effective communication between teams.
Multichannel support (phone, email, and digital tools).

Requirements

Minimum of 1 year of experience in a similar position (sales, customer service, customer success).
Interest in technology and ease of adapting to new digital tools.
Analytical capacity and problem-solving orientation.
Proactive, organized profile with initiative.
Good communication skills and customer relations.
Not afraid to pick up the phone or receive negative responses.
Experience with CRM and management tools (Pipedrive, Intercom, HubSpot, Coda or similar).
Knowledge of Italian, both spoken and written, will be positively valued.

What do we offer?

Full-time contract.
Monthly incentives for achieving objectives.
Joining a technology company in full expansion.
Growing team, with a collaborative and dynamic environment.
Pleasant workspace and a good working atmosphere.

View original advert (Spanish)

Playtimp es una empresa perteneciente al Grupo Playtomic que impulsa la digitalización del sector fitness & wellness a través de soluciones SaaS modernas y centradas en el cliente. Operamos con dos marcas líderes, TIMP en España y Sportclubby en Italia, con las que damos servicio a más de 3.000 centros.

En TIMP buscamos incorporar una persona para nuestro departamento de Comercial / Calidad, con un perfil claramente orientado a ventas y atención al cliente.

Funciones principales

Llamadas comerciales para la detección y captación de nuevas oportunidades.
Atención y resolución de dudas, ayudando a los clientes a sacar el máximo rendimiento del software.
Detección de necesidades y propuestas de mejora del servicio.
Uso de las herramientas internas y softwares de gestión para mantener una comunicación eficaz entre equipos.
Atención multicanal (teléfono, email y herramientas digitales).

Requisitos

Experiencia mínima de 1 año en un puesto similar (comercial, atención al cliente, customer success).
Interés por la tecnología y facilidad para adaptarse a nuevas herramientas digitales.
Capacidad analítica y orientación a la resolución de problemas.
Perfil proactivo, organizado y con iniciativa.
Buenas habilidades de comunicación y trato con clientes.
No tener miedo a coger el teléfono ni a recibir respuestas negativas.
Experiencia con CRM y herramientas de gestión (Pipedrive, Intercom, HubSpot, Coda u otros similares).
Se valorará positivamente el conocimiento de italiano, tanto oral como escrito.