Customer Care Specialist - English speaker

Hybrid in Madrid·Full-time·Added yesterday

Playtomic

9 open roles

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Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Playtomic doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Madrid, Spain (Hybrid) for hybrid days
No relocation package mentioned.

The role

We're looking for a native English-speaking Customer Care Specialist based in Spain to support our users, primarily across our English-speaking markets. Ideally, you'll also speak an additional European language that aligns with our current or future market needs.

As a Customer Care Specialist, you'll be responsible for providing assistance and support to our customers - sports clubs using Playtomic. Your goal will be to resolve their inquiries and provide the best possible customer experience.

Check out a video from our Customer Care Director, talking about the team: https://www.youtube.com/watch?v=sWEU78qsxRw

What you'll do

Respond to customer inquiries: Engage with customers primarily through written channels such as live chat and email, addressing queries from sports clubs utilizing the Playtomic booking system.
Resolve technical issues: Collaborate with our product team to accurately identify, report, and address bugs and user feedback, ensuring seamless functionality for all users.
Collaborate across teams: Work closely with country managers, Customer Success managers, the marketing team and other departments to synergize efforts toward achieving company objectives.
Improve your skills and knowledge: Stay abreast of product updates, industry trends and customer service best practices to continually enhance performance and effectiveness.
Adhere to policies and procedures: Maintain compliance with company policies, procedures and guidelines related to customer care, privacy, security and regulatory requirements.
Embrace a proactive approach: Proactively identify common issues and suggest improvements or structure new projects that can enhance Customer Experience

In summary, your role is crucial in ensuring the highest level of customer satisfaction, driving product improvement to meet customer expectations and contributing to the overall success and expansion of our company.

You will be part of a team of 6 Global Customer Care Specialists and a total of 32 Customer Care team members!

Requirements

What we're looking for

Native or Bilingual in English and another language
Experience in customer service
Knowledge or experience working with AI in a customer related role
A proactive and customer-oriented attitude
Tech-savvy
Based in Spain
Racket sports lover!

Nice to have

Experience using Zendesk as a customer support platform
Experience working at SaaS companies and business models
Excellent communication skills
Strong and responsible team player

Pay & benefits

What you'll get

Salary: Depending on experience, to be discussed in the first meeting
Opportunity to work in a top international team
23 days of vacation + day off on your birthday + 2 days off for Wellness days in August.
1 additional day off per year worked.
Cobee benefits: Medical insurance or Restaurant card and flexible spending on food, transportation, kindergarten and more.
Gympass discounts in several plans that include gyms, personal classes, access to free apps for wellbeing, nutrition etc.
Remote work flexibility

Hiring process

Last, and for you to start warming up, we want to show you what our process looks like:

First, you'll have an interview with the hiring manager
Then, there's an exercise to showcase your skills
Second interview with another team member.
Finally, you'll meet with with someone from the People team.

About Playtomic

Playtomic is a sports technology company based in Madrid, Spain. It operates a platform that connects players and sports clubs, offering booking and management tools for sports facilities and events. The company focuses on the sports industry, providing technology solutions for sports management and event organization.

Playtomic has a strong presence in Spain, with its headquarters in Madrid. The company is relevant for international professionals interested in sports technology, event management, and community building. It offers roles in data analysis, customer care, event coordination, accounting, and sponsorship management, making it a diverse workplace for those looking to join a growing sports tech company.

Industry: Sports Tech
Founded: 2017
Employees: 100–500
Headquarters: Madrid, Spain
In Spain: Madrid
Website: playtomic.io

Good to know if you are moving

Playtomic is headquartered in Madrid, Spain, offering a central location for international professionals.
The company operates in the sports tech sector, providing a dynamic and growing industry for career development.
Playtomic offers roles in various fields including data analysis, product management, and event management, suitable for diverse skill sets.
The company has a strong focus on community and sports, which may appeal to professionals passionate about sports and technology.
Playtomic is expanding its presence in Europe, potentially offering opportunities for international mobility.

In their own words

About the company & team

We're world's largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing.

Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization. You will find +200 co-workers around the world with headquarters in Spain.

👉🏼 Take a look at our candidate playbook!

All open roles at Playtomic