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Overview
Job details
€17,000 - €18,000 a year
Gross, as stated in the ad.
About €1,310 - €1,370 a month after tax.
Permanent contract
Full-time hours.
Requirements
Have the right to work in Spain
Playtomic doesn't mention sponsorship in the ad.
Work on-site in València
No relocation package mentioned.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
Playtimp is a company belonging to the Playtomic Group that drives the digitalization of the fitness & wellness sector through modern, customer-centric SaaS solutions. We operate with two leading brands, TIMP in Spain and Sportclubby in Italy, through which we serve more than 3,000 centers.
At TIMP, we are looking to hire someone for our Customer Service department, with a profile clearly oriented towards sales and customer service.
About the position
We are looking for a person to accompany our clients (gyms, fitness studios, and sports clubs) in their day-to-day operations with our software: from the onboarding of new clients to providing support and resolving doubts for current ones, so they can get the most out of the platform.
What you'll do
Attend to and resolve client inquiries and incidents via telephone, email, and digital tools.
Accompany new clients through onboarding: initial configuration of the center according to their needs, training, and follow-up until they use the product autonomously.
Perform demonstrations and training sessions on the software.
Diagnose and resolve operational incidents with agility, escalating when necessary.
Detect client needs and propose service improvements.
Follow up with clients to ensure good adoption and detect potential problems in a timely manner.
Stay up to date with product functionalities and news.
Collect client feedback and contribute to improving documentation, videos, and the help wiki.
Requirements
What we're looking for
At least 1 year of experience in a similar role (customer service, support, onboarding, or customer success).
Interest in technology and ease in adapting to new digital tools.
Analytical skills and a problem-solving mindset.
Proactive, organized profile with initiative.
Good communication skills and client relations.
Experience with CRM and management tools (Pipedrive, Intercom, Notion, Slack, or similar).
Pay & benefits
What you'll get
Full-time contract.
Monthly incentives for achieving objectives.
Joining a technology company in full expansion.
A growing team, with a collaborative and dynamic environment.
A pleasant workspace and a good working atmosphere.
The role
Playtimp es una empresa perteneciente al Grupo Playtomic que impulsa la digitalización del sector fitness & wellness a través de soluciones SaaS modernas y centradas en el cliente. Operamos con dos marcas líderes, TIMP en España y Sportclubby en Italia, con las que damos servicio a más de 3.000 centros.
En TIMP buscamos incorporar una persona para nuestro departamento de At. Cliente, con un perfil claramente orientado a ventas y atención al cliente.
Sobre el puesto
Buscamos una persona que acompañe a nuestros clientes (gimnasios, estudios fitness y clubes deportivos) en el día a día con nuestro software: desde la puesta en marcha de los nuevos clientes hasta el soporte y la resolución de dudas de los actuales, para que saquen el máximo partido a la plataforma.
What you'll do
Atender y resolver las consultas e incidencias de los clientes por teléfono, email y herramientas digitales.
Acompañar a los nuevos clientes en el onboarding: configuración inicial del centro según sus necesidades, formación y seguimiento hasta que usen el producto con autonomía.
Hacer demostraciones y sesiones de formación sobre el software.
Diagnosticar y resolver incidencias operativas con agilidad, escalando cuando sea necesario.
Detectar necesidades de los clientes y proponer mejoras del servicio.
Hacer seguimiento de los clientes para asegurar una buena adopción y detectar a tiempo posibles problemas.
Mantenerse al día de las funcionalidades y novedades del producto.
Recoger el feedback de los clientes y contribuir a mejorar la documentación, los vídeos y la wiki de ayuda.
Requirements
What we're looking for
Al menos 1 año de experiencia en un puesto similar (atención al cliente, soporte, onboarding o customer success).
Interés por la tecnología y facilidad para adaptarse a nuevas herramientas digitales.
Capacidad analítica y orientación a la resolución de problemas.
Perfil proactivo, organizado y con iniciativa.
Buenas habilidades de comunicación y trato con clientes.
Experiencia con CRM y herramientas de gestión (Pipedrive, Intercom, Notion, Slack o similares).
Pay & benefits
What you'll get
Contrato a jornada completa.
Incentivos mensuales por consecución de objetivos.
Incorporación a una empresa tecnológica en plena expansión.
Equipo en crecimiento, con un ambiente colaborativo y dinámico.
Espacio de trabajo agradable y buen clima laboral.
About Playtomic
Playtomic is a sports technology company based in Madrid, Spain. It operates a platform that connects players and sports clubs, offering booking and management tools for sports facilities and events. The company focuses on the sports industry, providing technology solutions for sports management and event organization.
Playtomic has a strong presence in Spain, with its headquarters in Madrid. The company is relevant for international professionals interested in sports technology, event management, and community building. It offers roles in data analysis, customer care, event coordination, accounting, and sponsorship management, making it a diverse workplace for those looking to join a growing sports tech company.
- Industry
- Sports Tech
- Founded
- 2017
- Employees
- 100–500
- Headquarters
- Madrid, Spain
- In Spain
- Madrid
- Website
- playtomic.io
Good to know if you are moving
- Playtomic is headquartered in Madrid, Spain, offering a central location for international professionals.
- The company operates in the sports tech sector, providing a dynamic and growing industry for career development.
- Playtomic offers roles in various fields including data analysis, product management, and event management, suitable for diverse skill sets.
- The company has a strong focus on community and sports, which may appeal to professionals passionate about sports and technology.
- Playtomic is expanding its presence in Europe, potentially offering opportunities for international mobility.
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