Customer Care Telephone Agent – Native English and Spanish speakers (100% Remote – Based in Spain)

AVOS TECH is expanding its Premium International Customer Service Team for a leading Spanish health insurance company.

We’re looking for native-level English speakers who are based in Spain and fluent in Spanish to join our remote customer care team.

Main Responsibilities:

• Deliver excellent customer service to international clients needing health insurance for visa/residency purposes
• Handle administrative tasks: data updates.
• Accurately record information and escalate cases where necessary
• Empathize with customers and support their integration into the Spanish healthcare system

What We Offer:

• Full-time contract
• Position is 100% remote (from anywhere in Spain)
• Competitive salary + English language bonus
• Path to permanent employment: Initial agency contract with progression to an indefinite contract after training
• Career development opportunities – all managers and coordinators started as agents
• Training provided: onboarding and ongoing support throughout your career

Work Schedule:

• Monday to Friday from 11:00 – 19:00
• Flexibility to cover different shifts occasionally (sick leave, holidays) is required

• Fluent English (native-level, spoken and written)
• Fluent Spanish (spoken and written)
• Reside in Spain and have the legal right to work
• Ability to work from home
• Basic computer skills
• Availability for 5 days of unpaid online training before starting
• Willing to work on Madrid local public holidays