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Help Desk L1 (English, French and German)

Remote from Spain·Part-time·Added 2 months ago

SG Tech

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Overview

Job details

€8,000 a year
Gross, as stated in the ad.
12 salary payments a year
No extra payments on top: about €670 gross a month.
Permanent contract
Part-time hours.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
SG Tech doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
French
The ad asks for French, or counts it in your favour.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract with us.
Stable projects.
100% remote modality.
Two shifts available:
16 hours per week: Saturdays and Sundays from 09:00 to 18:00, with one flexible hour of break.
12 hours per week: Saturdays and Sundays from 17:00 to 23:00.
Salary:
16 hours per week: €8,000 gross per year (€666.67 gross/month in 12 payments).
12 hours per week: €6,000 gross per year (€500 gross/month in 12 payments).
Professional development.
Job stability.

Requirements

Languages

We are looking for people with a clear user orientation, the ability to work in an organized manner, and a very high level of English, French and German, as support will be provided in these languages. We will especially value having a C1 level in all three languages, due to the international environment of the project.

The role

We need to hire two Help Desk L1 profiles to participate in a stable project, providing first-level remote support to users.

What you'll do

The selected individuals will be responsible for answering calls, managing support tickets, configuring equipment remotely via web platforms, and offering assistance using tools such as Microsoft Teams, Outlook and Excel.

Description

Previous experience is not required, so the position represents an excellent opportunity to join a stable and long-term project.

Requirements

High level of English.
High level of French.
Advanced German.
Basic use of Microsoft Teams.
Basic use of Microsoft Outlook.
Basic Microsoft Excel handling.
Availability to work in one of the following schedules:
Saturdays and Sundays from 09:00 to 18:00, with one flexible hour of break (16 hours per week).
Saturdays and Sundays from 17:00 to 23:00 (12 hours per week).

About SG Tech

Serviguide BPO is a business process outsourcing and technology services company based in Madrid, Spain. It provides a wide range of services including IT consulting, software development, systems engineering, and technical support across sectors such as aerospace, defense, banking, insurance, and public administration. The company operates as a staffing and project-based services provider, offering both on-site and remote roles for clients across Spain and internationally.

Serviguide BPO has a strong presence in Spain, with job opportunities spanning Madrid, Barcelona, Gijón, and A Coruña, among other locations. The company frequently hires for roles requiring specialized technical skills, including SAP, .NET, Java, DevOps, and embedded systems, and offers many 100% remote positions. For international professionals, Serviguide BPO provides opportunities to work on high-tech projects in sectors like space systems, defense, and air traffic management, though most roles require Spanish language proficiency and EU work authorization.

Industry: BPO
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Gijón and 1 more
Website: serviguidetech.com

Good to know if you are moving

Serviguide BPO is headquartered in Madrid, Spain, and has offices in several Spanish cities, including Barcelona, Gijón, and A Coruña.
The company offers many 100% remote positions, which can be attractive for international professionals seeking flexibility.
Most roles require Spanish language proficiency, so non-Spanish speakers may face language barriers.
The company works on projects in sectors like aerospace, defense, and banking, providing opportunities for specialized engineers and IT professionals.
International candidates will likely need a valid EU work permit or Spanish visa, as the company does not appear to offer visa sponsorship.

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