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Real-Time Management Coordinator

On-site in Madrid·Added 26 days ago

Prosegur

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Overview

Requirements

Have the right to work in Spain
Prosegur doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.

This job was automatically translated to English.

Requirements

What we're looking for

Minimum of 2 to 3 years of experience in Workforce Management, Real Time Management, or Contact Center operations.
Experience in monitoring adherence, absenteeism, and productivity.
Advanced proficiency in Excel and experience with ACD and WFM tools.
Analytical skills, organization, attention to detail, and results orientation.
Leadership, communication, and decision-making skills.
Ability to work in dynamic environments and manage operational priorities.

Nice to have

Knowledge of methodology COPC, Power BI, SQL, or Business Intelligence tools will be valued.
Would you like to work 6-hour shifts and istas.

The role

At Movistar Prosegur Alarmas, we are opening an internal process to incorporate a Planning and Dispatch - Real-time Manager within the Operations and Planning area.

The selected candidate will coordinate real-time monitoring of the Contact Center operation, ensuring that available resources are aligned with demand and contributing to the achievement of service levels, productivity, and customer service standards.

A position with direct impact on operations, allowing you to coordinate a team, participate in intraday decision-making, and collaborate cross-functionally with different areas of the company. You will play a key role in improving real-time management processes and achieving service and productivity goals.

If you have the required experience, a clear focus on both analysis and people, and want to continue growing within the company, we encourage you to take part in the internal process.

What you'll do

Coordinate and support the Real-Time Management team, organizing priorities and monitoring activity.
Monitor key operational
Compare actual demand with forecast and available capacity with planning.
Detect operational deviations and coordinate corrective actions to minimize their impact.
Supervise adherence to shifts, schedules, breaks, and planned activities.
Manage and escalate incidents related to absences, schedule changes, shift changes, and unworked time.
Ensure the updating, quality, and traceability of information recorded in ACD, WFM, and associated systems.
Prepare follow-up reports on adherence, absenteeism, productivity, and shift incidents.
Analyze trends and propose continuous improvement actions.
Security Guard Girona Costa + €2,150 net

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry: Security Services
Founded: 1976
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 26 more
Website: prosegur.com

Good to know if you are moving

Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
The company operates in 36 countries, offering potential for international mobility and a global career.
Prosegur provides training through its corporate university, supporting professional development for employees.
Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
The company is listed on the Spanish stock exchange, indicating financial stability and transparency.

All open roles at Prosegur