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Customer Service - Telephony

Randstad España·Madrid, Spain

What they offer

  • €10 - €10 an hour

    Gross, as stated in the ad.

  • Fixed-term contract

    Part-time hours.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Madrid

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

Added 5 days ago
Read the full advert

About the role

Do you have experience as a call center agent? Are you passionate about customer service? Do you consider yourself proactive, resourceful, and able to identify customer needs?

At Randstad, we have the perfect opportunity for you!

What you'll do

  • Comprehensive service via Chat, Phone, and email, responding to customer needs based on established procedures, standards, and quality objectives.
  • Effective handling and resolution of customer incidents, inquiries, and questions.
  • Compliance with campaign KPIs.
  • Updating knowledge through the scripts and procedures associated with the service.
  • Updating and managing databases.

Requirements

  • Availability to attend initial IN-PERSON training of 6 days
  • Skills with office tools.
  • ESSENTIAL knowledge of telephony systems and mobile communications.
  • Keyboard agility.
  • Good spelling skills.

Benefits and conditions

  • Schedule Monday to Friday, 3 PM–9 PM - 30-hour contract
  • Economic conditions according to the sector's collective bargaining agreement: 9.72 euros gross/hour + language bonus.
  • Very good work environment, highlighting collaboration and camaraderie among our staff.
  • 3-month contract + renewals
  • On-site work at C/Alcalá 265, Madrid.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Randstad España

Randstad España

Staffing

View company profile
International company

Randstad España is a staffing agency.They recruit for client companies, so the employer you would work for is not named on this ad.

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