IT Technician Support Internship - Miele

Technical Requirements:

Currently studying for a Degree in Computer Engineering, Degree in Information Systems Engineering, Degree in Telecommunications Technology Engineering, Degree in Computer Engineering, Master's in Systems and Network Administration, Master's in Cloud Computing and Infrastructure, Master's in IT Service Management, Master's in Cybersecurity, or similar.

Knowledge and experience working with Microsoft Windows Server 2016/2019 and Windows 11.

Experience in the configuration and support of Apple devices.

Solid knowledge of networks and communications.

Demonstrable experience in the use of remote desktop tools and Helpdesk software (ticketing systems).

English level B2.

Personal Competencies (Soft Skills):

Excellent interpersonal skills and empathy for dealing with internal clients.

Good communication skills, both verbal and written, to guide users and document processes.

Great attention to detail and analytical capacity for problem-solving.

Ability to organize work and manage multiple cases simultaneously.

Are you looking for an environment where every day is a different challenge? We are selecting a proactive IT Support Technician, capable of managing multiple simultaneous cases without losing attention to detail. You will have the opportunity to work with a versatile technology stack (Windows Server 2016/2019, Windows 11, Apple devices) and to be the technical point of reference in the deployment of new corporate applications. If you have people skills, patience for documenting procedures, and the ability to translate complex technical problems into simple solutions for the user, this is your project.

Diagnose and repair technical incidents regarding both hardware and software.

Install and configure equipment, corporate software, and Apple devices.

Resolve basic network and communications problems.

Attend to internal clients to quickly identify the root of their technological problems.

Guide users step-by-step, either remotely or in person, until the incident is resolved.

Perform active follow-up with users to ensure that the problem has been fully resolved.

Provide accurate feedback within the established timeframes (SLA) to the internal client.

Manage and prioritize multiple support cases or tickets simultaneously.

Provide technical support during the deployment and launch of new corporate applications.

Prepare and update technical documentation and procedure manuals for the support area.

Provide basic support and maintenance in Microsoft environments (Windows Server 2016/2019 and Windows 11).