Technical SAT Engineer

Do you have training in engineering or technical electronics/electricity, are you passionate about customer service, and are you looking for a stable office position that combines technical support and management? We are looking for a Technical-Administrative Coordinator for Technical Service (In-House SAT and Offers). If you are looking for a 100% in-house position, with no travel, continuous training in a collaborative work environment, and work flexibility[cite this opportunity is for you!

Reporting directly to the Technical Service Coordination and General Management, you will be the first technical and operational point of contact for customers. You will be responsible for receiving and diagnosing primary incidents in machinery, preparing technical offers and service/spare parts quotes, coordinating factory access documentation, and planning the schedule for the field technician team.

Main duties

Act as the first point of entry to handle customer notices and breakdowns (screen failures, vibrations, overheating, or component errors).

Interpret electrical and electronic diagrams to identify the root cause of incidents.

Directly resolve simple incidents (with internal training from day one) or escalate complex cases to the headquarters in Germany.

Manage the request, supply, and ordering of spare parts with the German headquarters in the event of component failures.

Prepare economic proposals and quotes for spare parts, out-of-warranty repairs, specific interventions, and preventive maintenance contracts.

Perform active follow-up with the customer until the validation and subsequent execution of the offers.

Organize the daily and weekly schedule of the field technician team (7-8 professionals).

Manage and upload Occupational Risk Prevention (PRL) documentation and permits to customer platforms before entering the plant.

Coordinate the calendars and reviews of preventive maintenance contracts.

Maintain direct communication with the headquarters in Germany for spare parts inquiries and technical support (80% in writing in English).

Input and manage operational data in the company's internal ERP.

Training: Engineering/Technical Degree in Mechatronics, Electronics, Electricity, Automation, or similar. Higher Level Vocational Training (FPII) or I is highly valued.

Experience: Open to both junior profiles eager to learn and professionals with previous experience in maintenance, Technical Service, or remote support.

English: B1/B2 level (fluency in writing and sufficient oral communication to understand the factory in Germany).

German: Valued (not essential).

Solution-oriented, with a decisive and proactive attitude. Ability to organize and manage priorities.

Excellent interpersonal skills for technical-commercial interaction with customers.