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Call Center Coordinator - Customer Service

On-site in Torrejón de Ardoz·Full-time·Added yesterday (last checked 19 Oct)

Servinform

67 open roles

Overview

Salary
€18,707 a year

About €1,400 a month after tax.

Work mode
On-site, Torrejón de Ardoz
Contract
Permanent contract, full-time hours
Hours
Monday to Friday

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Intermediate level Excel.
  • Previous experience providing training in a Call Center environment.
  • Adaptability to work with diverse content and multiple sectors.

Nice to have

  • Knowledge of advanced office automation.
  • Proficiency in Power Automate or other automation tools.
  • Experience with training tools (LMS, Kahoot, Mentimeter, Teams, etc.).

Pay & benefits

What you'll get

  • Immediate Start to a stable project.
  • Permanent contract
  • Salary: €18,707.27 gross annual (€1,558.93 gross/month)
  • Contact Center Agreement - Level 8
  • Full-time: (39h/week) from Monday to Friday on a schedule from 12:00 to 20:00 hours
  • Location Torrejón de Ardoz.

The role

Currently, we are selecting a Customer Service Coordinator for a Call Center service in the public sector.

What you'll do

  • Team management: Ensures agent motivation, assigns tasks, and distributes interactions and calls efficiently according to performance or specialty.
  • Training and development: Directs the training of new agents, coordinating update or retraining programs in response to new procedures.
  • Quality Control: Performs audits of interactions.
  • Continuous feedback: Provides performance evaluations to guide areas for improvement and recognize good results.
  • Planning and Incident Resolution and escalation: Acts as an escalation point for complex incidents that agents cannot resolve autonomously.
  • Resource planning: Manages staff shifts and schedules, adapting to call volume predictions based on historical data.
  • Report Preparation: Prepares operational metrics (waiting times, resolution, satisfaction) to report directly to management.
  • Regulatory assurance: Ensures compliance with privacy, local regulations, and internal guidelines.

About Servinform

Industry
Business Process Outsourcing

In their own words

About the company & team

Servinform, we are a leading company in BPO and Contact Center services. We manage different projects for more than 1,500 companies - clients, thanks to a team of 6,000 professionals who operate from Madrid, Sevilla, Barcelona, Valencia, and Bilbao.

Additional information

No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. Therefore, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal.

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