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Director, Global Repair Operations

Hybrid in Alicante·Added 8 days ago

Sonova

8 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Sonova doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Alicante for hybrid days
No relocation package mentioned.
Have 10+ years of experience
Director-level role.
Master's degree
“A master's degree in Engineering, Operations Management, Supply Chain, Business Management, or a related discipline.” — per the ad.

Pay & benefits

What you'll get

As one of the world's leading hearing care providers headquartered in Switzerland, we're committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Candidates are invited to submit their CV in English.

For this vacancy only direct applications will be considered.

Requirements

What we're looking for

A master's degree in Engineering, Operations Management, Supply Chain, Business Management, or a related discipline.
At least 10 years of progressive leadership experience in areas such as operations, supply chain, manufacturing.
Strong expertise in capacity planning, network optimization, operational excellence, process standardization and the development of effective operating models.
Strategic and analytical thinking, supported by strong business and financial acumen and experience developing business cases and investment proposals; coupled with "hands on", pragmatic approach
The ability to influence senior stakeholders, work effectively across functions, regions and sites, and lead change in an evolving environment
Fluent English; any additional language is a plus

The role

As Director, Global Repair Operations, you will define and lead the global strategy, operating model and roadmap for Sonova's repair network. You will bring strategic leadership, operational expertise, and the ability to connect teams across regions and functions. In return, you will have the opportunity to shape a global network, advance our circularity ambitions and deliver meaningful improvements in customer experience, quality, sustainability, and business performance.

What you'll do

Define and execute the global strategy, operating model, and multi-year roadmap for Sonova's repair (refurbishment and reprocessing) network.
Shape and optimize the global network footprint, including site roles, capacity, capabilities, technologies, processes, and investment priorities.
Lead the end-to-end improvement and standardization of refurbishment, reprocessing, and reverse logistics operations.
Drive digitalization, automation, and continuous improvement to enhance quality, productivity, delivery, cost, and service performance.
Establish global performance measures and governance across quality, delivery, cost, inventory, productivity, and sustainability.
Develop business cases and strategic recommendations for technology, automation, capability, and network investments.
Build strong cross-functional partnerships and lead a high-performing global community of repair and circular-operations leaders.

About Sonova

Sonova is a Swiss-based global leader in hearing care solutions, offering innovative hearing aids, cochlear implants, and audiological care services. The company operates through well-known brands such as Phonak and Sennheiser, and aims to improve the lives of 30 million people by 2030/31 through technology and customer service. With a strong focus on research and development, Sonova combines engineering excellence with a patient-centered approach to hearing health.

Industry: Hearing Care and Medical Devices
Founded: 1947
Employees: 10,000–20,000
Headquarters: Stäfa, Switzerland
In Spain: Barcelona, Alicante
Website: sonova.com

Good to know if you are moving

Sonova has offices in Barcelona and Alicante, Spain, offering roles in sales, IT, and operations.
The company is a global leader in hearing care, providing opportunities to work with advanced AI and audio technology.
Sonova's Spanish locations are part of its EMEA & Latam regional structure, offering international exposure.
The company emphasizes innovation and customer service, with a mission to improve hearing health worldwide.

All open roles at Sonova