Aftersales Lead Manager | Bmw | Automotive | Syrsa | Sevilla

💡REQUIREMENTS

• Previous experience of at least 1 year in administrative or customer service roles (experience in the automotive sector or call center is valued)

• Experience in handling CRM and technical skills.

• Excellent communication, active listening, and customer orientation skills.

• Proactivity and follow-up capacity.

• Valuable training in Administration, Marketing, or Commerce.

🚗 Do you have experience managing leads and are you passionate about converting every contact into an opportunity? Do you like the automotive world and want to continue developing professionally? We are looking for you!

We are looking for enthusiastic and ambitious people who wish to boost their professional career with us. We offer complete training and real opportunities for growth within the company. We value proactivity, passion, and the desire to improve.

We would be delighted to have you join our BMW team in Seville.

📝 Your MISSION will be:

Efficiently manage leads generated through different digital and in-person channels, ensuring an agile flow of information to the team and contributing to the conversion of contacts into effective sales opportunities.

🎯FUNCTIONS:

• Reception and registration of leads: register all contacts generated through web portals, social networks, campaigns, fairs, or online forms into the system.

• Lead management and distribution: classify leads according to their origin and customer type, and assign each lead following internal protocols.

• Initial contact and follow-up: first contact with the customer to detect needs and arrange appointments. Provide follow-up to prevent loss and ensure response time.

• Administration and reporting.

• Support for the marketing department.