Junior Process and Customer Experience Technician

On-site in Sevilla·Added 8 days ago

Syrsa Automoción

34 open roles

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Overview

Requirements

Have the right to work in Spain
Syrsa Automoción doesn't mention sponsorship in the ad.
Work on-site in Sevilla
No relocation package mentioned.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.
University degree
“Grado en Ingeniería: Organización Industrial, Tecnologías Industriales, Mecánica, Automoción o similar.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

We offer:
- Integration into a solid and benchmark group in the automotive sector in Andalusia.
- Training and professional development in processes, quality, and customer experience.
- A collaborative, dynamic, and innovative work environment.
- Stability and real opportunities for growth.
- Competitive salary conditions according to profile and experience.

Requirements

What we're looking for

Requirements:
- Degree in Engineering: Industrial Organization, Industrial Technologies, Mechanical, Automotive, or similar.
- Junior profile, recently graduated or with initial professional experience.
- Interest and passion for the automotive sector.
- Organized, methodical, analytical person oriented towards continuous improvement.
- Excellent communication skills and ease in relating to different teams.
- Proficiency in Office, especially Excel.
- Experience with CRM is valued.
- Valid driver's license.
- Availability to travel between the different centers of the Group.

The role

Have you recently completed an engineering degree? Are you passionate about the automotive industry and want to develop your career in a leading company in the sector in Andalusia? We are looking for you!

We are selecting a Junior Process and Customer Experience Technician, oriented towards process monitoring and improvement, standardization of procedures, indicator analysis, and support for different teams.

What you'll do

Main functions:
- Monitoring and analysis of quality and customer experience KPIs.
- Internal auditing and process monitoring.
- Collaboration in the definition and standardization of procedures.
- Monitoring of standards for different brands.
- Preparation of reports and proposals for improvement.
- Training and support for teams.
- Periodic and transversal coordination with different areas and centers.
- Collaboration in continuous improvement, CRM, BI, and customer experience projects.
- Management and monitoring of customer complaints.

We are looking for

We are looking for people with initiative, analytical capacity, good communication skills, and a desire to learn and develop professionally with us.

If you are passionate about the automotive industry

If you are passionate about the automotive industry, have analytical capacity, enjoy working with people, and want to develop in a transversal and dynamic position, apply for this offer.

We look forward to meeting you!

About Syrsa Automoción

SYRSA is a Spanish network of official car dealerships with more than 65 years of experience in the automotive sector in Andalusia. The group employs more than 1,000 professionals and offers integrated mobility services spanning new and used vehicle sales, vehicle purchase ("Compramos tu coche"), workshops, gestoría (administrative services) and insurance, as well as circular-economy businesses. Its website lists a very wide multi-brand portfolio, including Alpine, Audi, BMW, Citroën, Cupra, Dacia, EBRO, Fiat, Honda, Hyundai, Kia, Lexus, Mazda, Mercedes-Benz, MG, MINI, Mitsubishi, Nissan, Omoda, Opel, Peugeot, Renault, SEAT, Skoda, Suzuki, Toyota, Volkswagen and Volvo, and advertises more than 2,000 vehicles available for immediate delivery.

Industry: Car Dealership
Employees: 1,000+
Website: syrsa.com

Good to know if you are moving

Large regional employer: SYRSA has a team of more than 1,000 professionals across its Andalusian dealership network.
Málaga, Huércal de Almería, Jerez de la Frontera, Algeciras, Úbeda).
Multiple business lines offer varied career paths: vehicle sales, workshop (taller), parts, SYRSA Gestoría, SYRSA Seguros, marketing, IT, finance, HR and customer-experience roles.
The company describes a people-centred culture ('Las personas, nuestro motor') built on four pillars: quality employment, safe and motivating environments, talent development and a values-based culture.

In their own words

About the company & team

At SYRSA, we have more than 60 years of experience in the automotive sector in Andalusia. A team of more than 1,000 qualified professionals to serve the most demanding customers with personal and trustworthy service. We have a presence in all provinces of Andalusia, with comprehensive mobility services and a clear commitment to innovation, continuous improvement, and customer experience.

All open roles at Syrsa Automoción