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AI Platform Support and Operations Engineer

Remote from Spain·Added 18 days ago (last checked 12 Oct)

Tecdata Engineering

1413 open roles

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Overview

Job details

Fully remote
Per the ad.

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Requirements

Have 4+ years of experience
Senior-level role.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

🛠️ ESSENTIAL REQUIREMENTS

4+ years of experience in ICT support and/or operations.
2+ years of experience in N2/N3 support of:
- ☁️ Cloud platforms
- 🤖 Artificial Intelligence platforms
Demonstrable experience in:
- RCA / Root Cause Analysis
- Management and resolution of incidents
- Support of technological platforms
- Service operation and continuity
Ability to work in complex technical environments.
Experience applying service operation and management procedures.

⚠️ IMPORTANT

ITIL Foundation or higher certification is an essential requirement.

Education & certifications

🏆 MANDATORY CERTIFICATION

ITIL Foundation or higher.

The role

We are looking to hire an AI Platform Support and Operations Engineer to participate in a long-term project, oriented towards the support, operation, and continuity of Cloud and Artificial Intelligence platforms.

🎯 MISSION

To guarantee the correct functioning and operational continuity of an AI-oriented technological platform, providing N2/N3 support, incident analysis, and problem resolution in Cloud/AI environments.

The profile will participate in root cause identification, service recovery, and continuous improvement of the operation.

What you'll do

🧩 RESPONSIBILITIES

Provide N2/N3 technical support on Cloud and/or AI platforms.
Monitor the status and availability of the platforms.
Analyze and resolve technical incidents.
Perform RCA (Root Cause Analysis) to identify root causes.
Manage incidents from end to end, from identification to resolution.
Participate in service recovery and restoration.
Analyze recurring problems and propose preventive measures.
Coordinate with infrastructure, Cloud, development, and other technical teams.
Follow up on incidents and problems.
Contribute to the continuous improvement of support and operation procedures.
Apply service management best practices based on ITIL.
Participate in technical documentation and operating procedures.
Support the continuity and stability of the platform.

How you'll work

📍 Location: Remote
🏠 Modality: 100% remote
💼 Experience: Senior
⏱️ Duration: 2 years
📅 Dedication: 800 fixed hours + 400 variable hours/year
🔢 Total: 1,600 fixed hours + 800 variable hours

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500
Website: tecdata.es

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering

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