Senior ServiceNow Architect — CPQ / Sales and Order Management (AI-focused)

· 4+ years of hands-on ServiceNow platform development. Non-negotiable.

· Demonstrable delivery experience in ServiceNow CRM and Industry Workflows - Sales and Order Management, CSM, Product Catalogue or Order Management.

· Hands-on experience building AI capability on the Now Platform - Now Assist, AI Agent Studio, AI agents, or Virtual Agent/Predictive Intelligence at a build (not demo) level.

Technical skills - required

· Strong ServiceNow scripting: JavaScript, GlideRecord, server-side and client-side scripting, script includes, business rules, ACLs.

· Flow Designer, IntegrationHub, scoped application development.

· REST/SOAP API integration, authentication patterns (OAuth/JWT), transform maps and data import.

· Now Assist / AI Agent Studio: configuring AI agents and skills, prompt design, grounding AI in platform data.

· UI development: UI Builder / Now Experience or Service Portal.

· Automated Test Framework (ATF) and source control (Git) / update-set discipline.

Technical skills - desired (ramp-up areas, not entry filters)

· Strong ownership and accountability for technical quality and delivery.

· Able to communicate with commercial stakeholders (sales, pricing, finance) as well as technical teams.

· Analytical mindset; able to decompose complex commercial rules into structured, maintainable logic.

· Consultative - challenges requirements constructively and presents options with pros, cons and risks.

· Comfortable working in a fast-evolving product area with limited established precedent.

· Excellent written and verbal communication in English.

· CIS certification in a CRM-family product line (CIS-CSM or equivalent) - strongly preferred.

· Note: no standalone ServiceNow certification currently exists for Now Assist / AI or agentic capability. AI experience will be assessed through demonstrated hands-on build work, not certification.

Years & Area Experience

· Logik.ai experience - configuration and solving engine, pricing logic, composable/API-first implementation patterns. Rare in the market; treated as a strong differentiator.

· CPQ domain knowledge: product configuration, constraint-based rules, pricing and discounting models, quote-to-cash processes.

· CPQ experience on other platforms (Salesforce CPQ / Revenue Cloud, Oracle CPQ, SAP CPQ/Callidus, Conga, PROS, Tacton).

· Agentic AI patterns beyond the platform: MCP-based integrations, multi-agent orchestration.

· Industry exposure to complex-product sectors: manufacturing, high-tech, telecommunications, industrial, medical devices.

· Degree or equivalent in Computer Science, Information Technology, Engineering or a related field.

Professional Certification - required

· ServiceNow Certified System Administrator (CSA) - required.

· ServiceNow Certified Application Developer (CAD) - required.

Senior ServiceNow Architect to build and extend CPQ and quote-to-order solutions within ServiceNow's CRM and Industry Workflows portfolio, working across Sales and Order Management (SOM), Customer Service Management (CSM) and the Logik.ai-powered CPQ capability.

This is a hands-on platform development role for an experienced ServiceNow architect with demonstrable AI capability on the Now Platform. ServiceNow development experience and AI/Now Assist experience are both prerequisites. CPQ-specific and Logik.ai product knowledge can be developed on the job for a candidate who already brings the platform and AI foundation.

· Design, develop and configure solutions across Sales and Order Management, CSM and CPQ, including product catalogue, quoting, pricing logic and order orchestration.

· Build and extend CPQ capability on the Logik.ai-powered stack: configuration rules, pricing logic, transaction handling, and integration with the wider ServiceNow order lifecycle.

· Develop AI-enabled capability using Now Assist and AI Agent Studio - designing AI agents, skills and prompts to support quoting, product discovery and sales workflows.

· Build integrations between CPQ/SOM and external systems (CRM, ERP, billing) using REST APIs, IntegrationHub and custom spokes.

· Develop scoped applications, business rules, script includes, flows and UI (UI Builder / Now Experience) to the highest technical standard.

· Translate commercial requirements - product structures, pricing, discounting, approvals - into maintainable platform logic.

· Guide and review the work of mid-level and junior developers; act as a technical reference point for CPQ and AI-related build decisions.

· Contribute to the growth of the practice's CPQ and AI capability: reusable assets, standards and internal knowledge sharing.

· Support scoping and estimation of CPQ and AI workstreams.

• The position requires working from the office in Madrid 2-3 days per week.

Academic Background