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Head of Product & Digital Operations

Remote, Barcelona·Added 1 month ago

Trivelta

2 open roles

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Overview

Job details

Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Trivelta doesn't mention sponsorship in the ad.
Have 3+ years of experience
Mid-level role.

Requirements

Nice to have

3 to 5 years leading operations in high growth digital businesses, such as fintech, SaaS, marketplaces, e commerce, or travel. Experience optimizing customer lifecycle, CRM, payment operations, and fraud prevention. Strong analytical skills with BI tools like Tableau, Power BI, Looker, or QuickSight. SQL is a plus.

Experience in regulated industries, high volume transactional platforms, and basic knowledge of sports, entertainment, or gaming.

The role

What you'll do

Develop a deep understanding of Trivelta's digital products and customer journeys, identifying opportunities to improve usability, conversion, customer satisfaction, and operational efficiency.

Serve as the operational bridge between local market needs and internal teams by identifying product improvements, reporting customer pain points, validating new features, and ensuring successful market launches.

Continuously monitor operational performance and recommend enhancements based on customer behavior, business metrics, and market trends.

Develop a comprehensive understanding of the complete customer lifecycle, including user acquisition, registration and account creation, identity verification (KYC) and onboarding, first transaction conversion, activation, retention, reactivation, cross selling and upselling, customer segmentation, and lifetime value optimization.

Analyze each stage of the customer funnel to identify opportunities to improve conversion rates, engagement, operational efficiency, and long term customer value.

Work with operational dashboards and large datasets to monitor business performance, analyzing KPIs like acquisition, conversion, retention, LTV, CAC, revenue, transaction success rates, and customer satisfaction. Identify trends, risks, and growth opportunities, providing data driven recommendations.

Develop expertise in digital payment ecosystems, gateways, alternative payment methods, transaction flows, and reconciliation. Monitor payment KPIs and collaborate with providers to improve performance.

Work closely with Risk, Compliance, and Payments teams to identify fraudulent behavior, reduce operational losses, and optimize fraud prevention, balancing risk controls with excellent customer experience.

About Trivelta

Trivelta is a technology company specializing in Salesforce consulting and implementation services. The company helps businesses optimize their use of the Salesforce platform, offering services that range from strategic planning and system integration to custom development and ongoing support. Trivelta operates on a global scale, with a significant presence in Europe and the Americas, and has established itself as a recognized player in the CRM ecosystem.

In Spain, Trivelta has a notable office in Madrid, which serves as a hub for its operations in the country and the broader Southern European market. The company is known for a collaborative and dynamic work culture, often attracting international talent. For international hires, Trivelta offers a relocation-friendly environment, with a focus on professional development and a modern, flexible work setup.

Founded: 2015
Employees: 100–200
Headquarters: Madrid, Spain
In Spain: Madrid

Good to know if you are moving

Trivelta has a global presence, which can offer international professionals opportunities to work with diverse, cross-border teams.
The company's focus on Salesforce ensures that employees gain deep, specialized expertise in a high-demand CRM platform.
The Madrid office is a central hub for the company's operations in Southern Europe, making it a strategic location for career growth.
As a consultancy, Trivelta often works on varied client projects, which can provide a dynamic and non-repetitive work environment.
The company's culture is described as collaborative and innovative, which can be appealing for professionals looking to make an impact.

In their own words

About the company & team

Operators deserve more from their technology. More speed, more intelligence, and more control.

Trivelta is on a mission to provide the AI native software infrastructure powering the next generation of sportsbook and gaming companies. Our platform combines true native apps on both the App Store and Google Play, AI powered personalization and risk management, and built in social features that help operators create world class product experiences.

Today, Trivelta powers operators serving millions of users across global markets.

As we continue our rapid growth, two things are essential to our success, our people and our culture. So far, we have built a global team working from our offices in Boston, Barcelona, Monterrey, and Indore, as well as remotely around the world, to help us achieve our mission. And we're looking for more exceptional people, people who love building great products, redefining what is possible with AI, and turning complexity into elegant, scalable solutions.

All open roles at Trivelta