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Operations Lead

On-site in Madrid·Full-time·Added 5 months ago

This job was published 5 months ago

TSMG

256 open roles

Overview

Job details

  • Fixed-term contract

    Full-time.

Requirements

  • Have the right to work in Spain

    TSMG doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • German

    The ad asks for German, or counts it in your favour.

  • Work on-site in Madrid

    No relocation package mentioned.

  • Have 8+ years of experience

    Lead-level role.

Skills

Nice to have

Requirements

What we're looking for

  • 8+ years of experience in fleet operations, automotive service management, or a related field
  • Proven experience managing multi-site operations or large-scale teams
  • Strong understanding of service delivery, KPIs, and operational performance management
  • Experience in 24/7 or high-availability operational environments
  • Demonstrated leadership skills with the ability to manage, motivate, and develop teams
  • Strong stakeholder management and communication skills
  • Financial awareness with experience in budgeting and cost control

Nice to have

  • Experience with electric vehicles or advanced automotive technologies is a strong advantage

Languages

  • Fluent English required; German mandatory; Spanish is a plus

Pay & benefits

What you'll get

  • Long-term, stable opportunity in a growing operational environment
  • Exposure to modern vehicle technologies and large-scale operations
  • Opportunity to lead and scale teams across multiple locations
  • Ongoing training and professional development

The role

Role Summary

The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.

What you'll do

  • Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use
  • Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded
  • Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime
  • Recruit, onboard, train, and manage technicians and operational staff across locations
  • Provide leadership, coaching, and performance management to ensure high team productivity and engagement
  • Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment
  • Oversee scheduling and resource allocation to support 24/7 operations where required
  • Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations
  • Manage operational budgets, control costs, and support financial planning activities
  • Support expansion into new locations by establishing processes, teams, and operational readiness

About TSMG

TSMG is a data services company headquartered in San Rafael, USA, specializing in the collection, annotation, and analysis of data for the development of autonomous vehicles and other AI-driven technologies. The company operates globally, providing field data collection services that support the training and validation of machine learning models, particularly for the automotive and mobility sectors. With a focus on precision and reliability, TSMG works with clients across various industries to deliver high-quality datasets essential for advancing autonomous systems.

In Spain, TSMG has a significant operational footprint, with numerous field-based roles across the country, including drivers, data collectors, and operations coordinators. These positions are distributed across many Spanish cities, from Madrid and Barcelona to smaller towns, reflecting the company's extensive data collection network. For international professionals, TSMG offers opportunities to work in a dynamic, tech-driven environment, often involving fieldwork and travel, which can be an attractive option for those seeking hands-on experience in the autonomous vehicle sector. The company's culture emphasizes operational excellence and data accuracy, making it a relevant employer for individuals interested in the intersection of technology and mobility.

Industry
Data Services
Employees
350
Headquarters
San Rafael, USA
In Spain
Madrid, Barcelona
Website
tsmg.com

Good to know if you are moving

  • TSMG offers numerous field-based roles across Spain, which may provide opportunities for international professionals to work in various Spanish cities and regions.
  • The company's work is closely tied to the autonomous vehicle industry, offering hands-on experience in data collection and operations that are critical to AI development.
  • Many positions are driver or field operator roles, which may require a valid driver's license and comfort with extensive travel within Spain.
  • TSMG's global presence means that roles in Spain may involve collaboration with international teams, potentially offering a multicultural work environment.
  • The company's focus on data services suggests a dynamic work environment with a strong emphasis on operational efficiency and data accuracy.
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