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Port Delivery Agent

On-site in Santa Cruz de Tenerife·Full-time·Added today

TUI Spain

18 open roles

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Overview

Job details

  • €21,400 a year

    Gross, as stated in the ad.

    About €1,480 a month after tax.

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    TUI Spain doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Santa Cruz de Tenerife

    No relocation package mentioned.

The role

Join our Operations & Delivery team as a Port Delivery Agent in Tenerife where you will be the main point of contact for the cruise line for embarkation and debarkation operations.

You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.

What you'll do

  • You'll be the main point of contact with cruise ships to arrange, organize and prepare pier operations and services.
  • You'll coordinate bus transfers, ensuring smooth transportation logistics.
  • You'll lead and coordinate team leaders and regular staff during trainings and operations delivery at the port during turnaround operations.
  • You'll work closely with shipboard personnel at the pier to manage embarkation and debarkation processes.
  • You'll generate relevant operational documentation and assist with ground operations during unforeseen circumstances.
  • You'll collaborate with HR on recruiting, hiring, and training pier staff to maintain service excellence.
  • You'll be responsible to complete and submit post-operation reports based on internal company procedures.

How you'll work

  • 40 working hours/week

ABOUT OUR OFFER

  • We offer a fijo discontinuo contract starting at teh beginning of September 2026, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise

Requirements

What we're looking for

  • You have good administration skills with strong planning and organization abilities, and you're technically savvy.
  • You demonstrate high attention to detail with the ability to manage multiple tasks and conflicting priorities while planning ahead.
  • You possess excellent soft skills including empathy, team building capabilities, communication skills, and are a good listener.
  • You can develop and maintain excellent relationships with stakeholders and colleagues in a fast-paced environment.
  • You're highly responsible, customer-oriented, and able to use critical thinking and problem-solving skills effectively.
  • You're fully conversational in English and Spanish, with any additional languages like German, Dutch, French, or Polish being beneficial.
  • Driver's license & own car is desirable but not mandatory.

Pay & benefits

What you'll get

  • A job at TUI offers more than your basic salary which already starts at 21.400€ gross per year
  • Discounts and multiple offers with TUI Club De Benefits.
  • Option to obtain a discounted private health insurance.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.

Visa & relocation

A quick heads-up: This is a locally employed position, so you'll need the right to work in Spain and be based in or near Santa Cruz before applying.

Hiring process

The closing date for applications is the 2nd of Ocotber 2026.

About TUI Spain

TUI Group is the world's leading tourism group, operating across the entire travel value chain including tour operators, airlines, cruise ships, hotels, and travel agencies. With its global headquarters in Hanover, Germany, TUI serves millions of customers annually and employs tens of thousands of people worldwide, making it a major player in the European travel industry.

TUI has a significant presence in Spain, one of its most important source and destination markets. The company operates offices in Barcelona, Tenerife, and other Spanish locations, supporting both its retail operations and its cruise and hotel businesses. For international professionals, TUI offers roles in a multicultural environment, with opportunities in customer service, IT, and operations, and frequently seeks multilingual talent to support its diverse customer base across Europe.

Industry
Tourism
Founded
1923
Employees
50,000–100,000
Headquarters
Hanover, Germany
In Spain
Barcelona, Palma, Tenerife
Website
tuigroup.com

Good to know if you are moving

  • TUI is a global company with a diverse workforce, making it a welcoming environment for international professionals.
  • The company frequently hires multilingual customer service roles, particularly for Dutch and French speakers, based in Spain.
  • TUI offers opportunities in various sectors, including IT, operations, and logistics, with potential for internal mobility across its international offices.
  • Spain is a key market for TUI, with offices in Barcelona and Palma, offering roles that support both its cruise and hotel operations.
  • TUI provides a structured career development framework and is known for its focus on employee well-being and work-life balance.

In their own words

About the company & team

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

Additional information

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

All open roles at TUI Spain

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