TUI Customer Service Advisor Program Change | Dutch & French Speaking | Local Residence

Palma, Spain·Full-time·Added 1 month ago

TUI Spain

19 open roles

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What they offer

Fixed-term contract
Full-time hours.
Fully remote
Per the ad.

What they ask for

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Dutch
The ad asks for Dutch, or counts it in your favour.

The role

We are seeking savvy and skilled individuals like you to join our diverse Customer Service Team.

We are looking for a new colleague with a passion for customer contact and travel. As a Customer Services Advisor, you must be able to switch quickly when challenging issues arise.

What you'll do

You inform travelers calmly and thoroughly about any changes
You handle these changes and issues quickly and accurately before departure and during the stay (flight changes, cancellations, overbookings, errata, maintenance works, quality issues) related to the original booking.
You negotiate with our partners to find suitable alternatives for our customers.
You act as the first point of contact for the customer (including on social media) to provide efficient and customer‑focused service aimed at maximum customer satisfaction.
You are personally responsible for finding a suitable alternative.
You manage the full handling of cases to quickly provide dissatisfied customers with an appropriate solution/answer and ensure high customer satisfaction.
You are the point of contact during incidents such as natural disasters, attacks, or political unrest and advise the relevant departments.
You have strong writing skills and respond to messages via Facebook and Instagram.

Requirements

What we're looking for

You are confident and resilient. Quick action is often required in the holidaymaker’s best interest, so you are given the freedom and responsibility to resolve issues independently, for example by offering compensation and/or alternative accommodation.
You are empathetic, patient, a good listener, and solution‑oriented, and you can accurately assess the traveler’s situation.
You are empathetic yet fair and have proven experience in a similar role within a contact center, as well as relevant work experience in the tourism sector.
You can handle stress and work under pressure. You are not afraid of crisis situations and are able to make quick decisions when necessary.
Working collaboratively as a team player with customers and colleagues is second nature to you.
Bilingual and confident – fluent in both Dutch, French and English, ready to support customers across languages with clarity and care.

Pay & benefits

What you'll get

You will be working Monday- Sunday 9:00 until 18:00 When working in the Weekend, time off in lieu will be granted within the same week.
We offer remote working from anywhere in Spain on permanent seasonal contracts.
You'll be compensated for every training day complete ( 4 weeks ) and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.

Visa & relocation

If you've got the right to work in Spain and speak Dutch, French & English, language, keep on reading!
Our recruitment process includes a language test and online assessment, followed by a virtual interview.

About TUI Spain

TUI Group is the world's leading tourism group, operating across the entire travel value chain including tour operators, airlines, cruise ships, hotels, and travel agencies. With its global headquarters in Hanover, Germany, TUI serves millions of customers annually and employs tens of thousands of people worldwide, making it a major player in the European travel industry.

TUI has a significant presence in Spain, one of its most important source and destination markets. The company operates offices in Barcelona, Tenerife, and other Spanish locations, supporting both its retail operations and its cruise and hotel businesses. For international professionals, TUI offers roles in a multicultural environment, with opportunities in customer service, IT, and operations, and frequently seeks multilingual talent to support its diverse customer base across Europe.

Industry: Tourism
Founded: 1923
Employees: 50,000–100,000
Headquarters: Hanover, Germany
In Spain: Barcelona, Palma, Tenerife
Website: tuigroup.com

Good to know if you are moving

TUI is a global company with a diverse workforce, making it a welcoming environment for international professionals.
The company frequently hires multilingual customer service roles, particularly for Dutch and French speakers, based in Spain.
TUI offers opportunities in various sectors, including IT, operations, and logistics, with potential for internal mobility across its international offices.
Spain is a key market for TUI, with offices in Barcelona and Palma, offering roles that support both its cruise and hotel operations.
TUI provides a structured career development framework and is known for its focus on employee well-being and work-life balance.

In their own words

Additional information

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

All open roles at TUI Spain