Business Consultant - Customer Value Management & Strategy

• Degree in Engineering, Business Administration, Economics, Mathematics, or similar
• Experience of 3-5 years in consulting or analytical/strategic roles (ideally in recurring service environments: telco, pay TV, subscriptions, etc.)
• Solid analytical capacity and understanding of business drivers and key KPIs
• Experience building analytical models and performing complex business analyses
• Advanced level of Excel and PowerPoint; experience with BI tools (Power BI, Tableau, etc.) will be valued
• High capacity for structuring, synthesizing, and translating analysis into actionable plans
• Excellent communication and presentation skills at a senior level
• Experience working in demanding environments, with multiple projects and tight deadlines
• High level of English and Spanish (Portuguese is a plus)

• Role with a direct impact on strategic decisions and key business KPIs (churn, ARPU, recurring revenue)
• Exposure to decision-making at a senior level
• Participation in strategic initiatives with measurable impact
• Analytical and execution-oriented environment
• Professional development in a key area for the business

From the Customer Value Management area, responsible for maximizing the long-term economic value of the customer base through integral lifecycle management (retention, revenue growth, and experience), we are looking to hire a Business Consultant with a focus on strategy and portfolio management.

You will be part of a team with a direct impact on the business, responsible for defining and executing the customer strategy, acting on key levers such as churn, ARPU, upselling, and pricing. You will lead data-driven strategic initiatives, with responsibility for their impact on results.

You will have direct exposure to key decisions, participating in the prioritization of the customer portfolio and in the definition and implementation of action plans, with ownership of high-impact cross-functional projects.

• Define and evolve the customer portfolio management strategy, aligning business objectives, satisfaction, and profitability
• Lead end-to-end initiatives oriented towards:
  • Churn reduction
  • ARPU increase (upselling and pricing)
  • Customer experience improvement
• Analyze large volumes of data to identify actionable insights and translate them into business decisions
• Design customer segmentation and prioritization models based on value and behavior
• Define, execute, and measure commercial initiatives (online and offline), ensuring their impact on key KPIs
• Collaborate with BI, Data Science, and business teams to improve analytical and activation capabilities
• Prepare and communicate strategic recommendations to senior stakeholders, including the Management Committee
• Participate in cross-functional and international projects with a direct impact on results

• Critical thinking and results orientation
• Intellectual curiosity and an analytical approach
• Proactivity and ability to anticipate
• Adaptability to dynamic environments
• Leadership and influence capacity without direct authority
• Teamwork and customer orientation
• "Hands-on" profile, with an execution mindset