Customer Insights Consultant

• Degree in Business Administration and Management, Economics, Statistics, Engineering, or similar
• At least two years of professional experience in a Strategy Consultant position
• High level of Excel and PowerPoint
• English B2
• High analytical capacity
• Good communication and interpersonal skills
• Profile with a high capacity for transversal and teamwork

• Ability to structure complex problems and translate them into analyses that facilitate decision-making.
• Business-oriented mindset, with an interest in understanding how decisions impact key customer metrics and company results.
• Ability to combine quantitative analysis with strategic vision and common sense.
• Communication and influence skills to convey conclusions clearly to different stakeholders.
• Autonomy and proactivity to identify opportunities, pose hypotheses, and propose improvements.
• Ability to work in teams in multidisciplinary environments and with multiple stakeholders.
• Eagerness to learn, question the status quo, and contribute to the continuous improvement of processes and management models.

Customer Management is an area focused on knowing and caring for our customers to ensure they maintain high satisfaction and loyalty that contributes to increasing their lifetime value with us.

From the Customer Management department, we are looking for a Consultant with strong analytical capacity and business orientation, capable of transforming complex data into actionable insights that help improve the customer experience and the company's results.

We want to bring on board someone with a curiosity to understand customer behavior, identify improvement opportunities, and collaborate with different areas to turn findings into concrete business initiatives.

• Generate business insights that serve as a basis for the definition and evolution of commercial and operational strategies.
• Identify root causes of problems or deviations through advanced data analysis to propose improvement initiatives.
• Work transversally with business teams to identify analytical needs and translate them into actionable recommendations that maximize the value generated.
• Design and monitor KPIs that allow for measuring the evolution of key customer and business metrics, and identifying patterns, opportunities, and risks.
• Prepare reports, dashboards, and executive presentations that facilitate decision-making.
• Contribute to the construction of a data-driven culture, driving the use of data and key tools such as AI in the organization's decision-making.