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Group Reservations Technician

Hybrid in Alcobendas·Added 8 days ago

Vincci Hotels

34 open roles

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Overview

Job details

Permanent contract
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Be near Alcobendas for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
University degree
“Formación: Grado en Turismo, Administración y Dirección de Empresas o equivalente.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Two days of remote work per week.
Flexible working hours.
Intensive working hours in summer.
Work in an international and multicultural environment.
Internal mobility programs (Vincci & Go).
Participate in innovative projects in the luxury hotel sector.

Requirements

What we're looking for

Education: Degree in Tourism, Business Administration and Management, or equivalent. Specific training in hotel management, revenue, or events is valued.
Minimum of 2 years of experience in Reservations, Groups, Events, or Hotel Sales departments. Experience in multi-property hotel chains is preferred.
Technical knowledge: proficiency in PMS (Opera, Prestige, Protel, or similar), CRM, hotel distribution, and an advanced level in Microsoft Office (especially Excel).
Languages: High level of Spanish and English.

The role

Manage, coordinate, and supervise the chain's group bookings, guaranteeing correct operational and commercial execution from the receipt of the request until the completion of the event or stay. Maximize profitability and ensure an excellent experience for the client.

What you'll do

Comprehensive management of group bookings: receipt, analysis, and management of requests from direct clients, agencies, tour operators, and commercial departments.
Preparation and follow-up of commercial proposals, blocks, and options.
Coordination and updating of bookings in corporate systems.
Management of modifications, cancellations, and special needs.
Operational coordination as a liaison between hotels and commercial departments to ensure the correct provision of services.
Supervision of contract compliance, deposits, and cancellation policies.
Support in invoicing and resolution of administrative incidents.
Collaboration with Revenue Management to maximize revenue and analyze indicators.
Personalized attention to clients and agencies, agile resolution of incidents.

Key competencies 🌟

Customer and results orientation.
Organization, planning, and attention to detail.
Analytical capacity and priority management.
Effective communication and teamwork.
Quick resolution of incidents.

Hiring process

If you are looking to be part of a team passionate about hospitality and detail, we look forward to your application! Send us your CV and cover letter to move forward in the selection process.

Travel. Live. Vincci. ✈️🏨

About Vincci Hotels

Vincci Hotels is a Spanish hotel chain headquartered in Madrid, operating a portfolio of over 40 four- and five-star hotels across Spain, Portugal, and Morocco. The company focuses on urban and resort hospitality, offering a mix of business and leisure properties in major cities and coastal destinations. With a strong emphasis on service quality and local character, Vincci has grown steadily since its founding in 2005 and is a recognized player in the Iberian hospitality market.

In Spain, Vincci Hotels has a significant presence with properties in Madrid, Barcelona, Seville, Málaga, Valencia, Bilbao, and other key tourist and business hubs. The company's work culture emphasizes guest satisfaction, teamwork, and professional development, making it an attractive option for international hospitality professionals seeking roles in Spain. Vincci actively recruits for positions such as receptionists, F&B staff, and management trainees, and its careers portal is managed through an external platform, indicating a structured hiring process.

Industry: Hospitality
Founded: 2005
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Seville and 3 more
Website: vinccihoteles.com

Good to know if you are moving

Vincci Hotels is a Spanish company, so international hires will be part of a locally rooted brand with a strong Iberian identity.
The company operates hotels in major Spanish cities like Madrid, Barcelona, and Seville, offering diverse work environments from urban to coastal.
Vincci's careers portal is hosted on an external platform (orbio.work), suggesting a centralized and possibly English-friendly application process.
Hospitality roles at Vincci often require Spanish language skills, but international experience is valued, especially in front-of-house and management positions.
Spain's hospitality sector is a major employer, and Vincci provides opportunities for career growth in a growing chain.

In their own words

About the company & team

At Vincci Hoteles, we offer a dynamic, inclusive, and continuously developing work environment. We are a chain committed to quality, innovation, and sustainability, where every professional has the opportunity to grow and evolve. Additionally, we have internal mobility programs and continuous training to boost your career.

All open roles at Vincci Hotels