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Portfolio Operations Manager (Spanish)

Remote from Spain·Added 26 days ago

Welcome Pickups

2 open roles

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Overview

Job details

Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Welcome Pickups doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Have 2+ years of experience
Junior-level role.

Pay & benefits

What you'll get

Vibrant and fresh work environment
Flexible work-from-home policy
The tools you need to perform your daily tasks successfully
L&D personal budget
+4 extra PTO days annually
The unique opportunity to join "the next big thing" at ground level

Requirements

What we're looking for

2-4 years of experience in operations, logistics, mobility, or marketplace management
Strong analytical skills, comfortable working with dashboards, data, and exception-based monitoring
Ability to manage multiple priorities, keeping markets running smoothly simultaneously
Process mindset - you enjoy systematizing and standardizing workflows
Good communication skills, coordinating several teams and markets
Comfort with ambiguity, being able to make decisions with incomplete information when needed
Fluency in both English & Spanish is required; additional languages a plus

The role

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
Over 2.5 million happy travellers every year.

What you'll do

Manage a destination portfolio - Oversee markets, ensuring each has correct configurations and meets GFS and Great Rides targets.
Monitor performance at scale - Use dashboards and alerts to track key metrics, intervening only when thresholds are breached.
Capture market intelligence - Collect insights on pricing, competition, and local conditions across your portfolio. Feed structured data to central teams.
Engage driver communities - Maintain presence in driver communities across markets, capturing feedback and identifying ambassadors.
Deploy standardized initiatives - Run incentive programs and engagement campaigns at scale using proven playbooks.
Ensure quality and compliance - Monitor adherence to quality guidelines across markets and flag issues centrally.
Drive automation - Work with BI and Product to automate monitoring and reporting, enabling greater scale with less manual effort.
Escalate strategically - Identify patterns and trends across your portfolio, escalating issues that need central support.

TikTok

⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.⭐️

About Welcome Pickups

Welcome Pickups is a travel technology company that provides airport transfer and tour booking services across more than 200 destinations worldwide. Founded in Athens, Greece, the company operates an online platform that connects travelers with local drivers and experiences, focusing on convenience, safety, and personalized service. With a growing international footprint, Welcome Pickups serves millions of travelers and partners with local operators to deliver seamless ground transportation and curated activities.

In Spain, Welcome Pickups has a significant operational presence, with roles based in Madrid and Barcelona, supporting its expanding network of destinations across the country. The company's work culture emphasizes agility, international collaboration, and a data-driven approach to revenue and operations. For international professionals, Welcome Pickups offers a multicultural environment, with teams working across Europe and beyond, and roles that often require multilingual skills, making it an attractive option for those looking to relocate to Spain while working in the travel tech sector.

Founded: 2015
Employees: 100–500
Headquarters: Athens, Greece
In Spain: Madrid, Barcelona
Website: welcomepickups.com

Good to know if you are moving

Welcome Pickups operates in over 200 destinations worldwide, offering international professionals the chance to work in a global travel tech environment.
The company has a strong presence in Spain, with offices in Madrid and Barcelona, making it a viable option for those looking to relocate to Spain.
Many roles require multilingual skills (e.g., German, Italian, English), which can be an advantage for international candidates.
The company is headquartered in Athens, Greece, but has a diverse, multicultural team across Europe, offering a dynamic and inclusive work culture.
Welcome Pickups is a fast-growing startup, providing opportunities for career growth and impact in a rapidly expanding industry.

In their own words

About the company & team

We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.

As a Portfolio Operations Manager (Spanish), you'll manage a portfolio of destinations, ensuring each operates efficiently and meets performance targets. You'll use data-driven monitoring, standardized processes, and exception-based management to keep markets healthy at scale.

This role is perfect for someone who thrives on managing complexity, loves working with data, and wants to have impact across multiple markets simultaneously. You'll develop expertise in marketplace operations while building toward more senior leadership roles.

All open roles at Welcome Pickups