IT Support & Systems Administrator

• Practical experience in IT support or junior systems administration, ideally around 2 to 4 years
• Strong Windows troubleshooting skills and a clear, patient approach to user support
• Hands-on Microsoft Intune experience: enrolment, deploying policies and profiles, troubleshooting
• Professional working proficiency in English, including live user support, technical meetings and written documentation
• Practical experience administering cloud user accounts and access, in Microsoft 365, Entra ID or Google Workspace
• Working knowledge of Entra ID and endpoint security fundamentals, including MFA, SSO, and least privilege
• Basic networking: TCP/IP, DNS, DHCP, and VPN troubleshooting
• Organised and reliable, with sound judgement when using administrative access

• Google Workspace administration beyond day-today user management
• Microsoft Defender for Endpoint
• Windows Autopilot
• BitLocker, security baselines and Conditional Access
• Application packaging for Intune
• PowerShell scripting and Microsoft Graph
• Identity federation, or supporting more than one tenant or organisation
• Experience at an MSP or in an international support environment
• Relevant Microsoft certifications

We are looking for an IT Support & Systems Administrator to become the day-to-day owner of IT support at ZV and to help deliver planned improvements in managing devices, identities, and accesses. This is a permanent role for someone who wants continuity, real responsibility, and room for development, working closely with the IT Manager.

User support

• Log, prioritise, and resolve support tickets, keeping users informed until each issue is closed
• Provide remote support and troubleshoot Windows devices, applications, connectivity, and access
• Escalate complex issues with clear notes on what has been checked
• Spot recurring problems and propose practical, lasting fixes

Users and devices

• Run onboarding and offboarding: accounts, licences, accesses, and equipment
• Prepare, deliver, recover, reprovision, and securely retire devices
• Keep accurate inventory of devices, software, and assigned equipment
• Coordinate with external suppliers and service providers as required

Endpoint management

• Enroll and manage Windows devices in Microsoft Intune: configuration profiles, compliance policies, app deployment and updates
• Prepare test devices, run test scenarios, and support pilots before wider rollout
• Help onboard devices to Microsoft Defender for Endpoint, check protection status, and triage alerts following agreed procedures
• Support encryption and remediation activities

Identity and applications

• Administer users, groups, and accesses in Microsoft Entra ID and Google Workspace
• Troubleshoot MFA and SSO, and help test Conditional Access policies
• Manage access to business applications, keeping the right boundaries between entities
• Contribute to identity federation testing and documentation as directed

Assessments and documentation

• Collect evidence and record configuration gaps for technical assessments and audits
• Keep technical documentation, support procedures, and change records up to date
• Write clear guides for users and repeatable procedures for the team
• Build up PowerShell scripting over time to automate routine tasks