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Senior Technical Support Engineer (VTS) – Microsoft

On-site in Barcelona & Santander·Full-time·Added 3 months ago

This job was published 3 months ago

Ingram Micro

22 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
Ingram Micro doesn't mention sponsorship in the ad.
Work on-site in Barcelona & Santander
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.

Requirements

What we're looking for

2-5 years in technical support, cloud support, or similar role
Working knowledge of Microsoft Azure and Microsoft 365 services
Strong troubleshooting skills and structured problem-solving approach
Familiarity with Azure Portal and Microsoft 365 Admin Center
Basic understanding of networking (DNS, TCP/IP, HTTP/HTTPS)
Experience with ticketing systems such as Zendesk or Jira
Strong communication skills and customer-focused mindset
Ability to manage priorities and work on multiple incidents
Willingness to learn and adapt in a fast-paced environment

Nice to have

Proven experience in break-fix troubleshooting
Mail flow diagnostics (NDRs, connectors, transport rules)
Identity and access troubleshooting (MFA, federation, sync)
Service availability and performance troubleshooting
PowerShell or scripting experience
ITIL certification or incident management experience
Familiarity with CSP or partner support environments
Basic knowledge of Azure Monitor or diagnostic tools

The role

Join Unified Support at Ingram Micro and help keep global technology running smoothly through collaboration, problem‑solving, and real customer impact.

We're seeking a customer-focused Technical Support Engineer with strong experience in Microsoft Azure and Microsoft 365 to support break-fix scenarios across cloud infrastructure and productivity services. This role focuses on diagnosing issues, resolving incidents, and restoring service for partners and customers.

What you'll do

Essential Responsibilities of Your Role

Respond to inbound technical support requests across Azure and Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID)
Diagnose, troubleshoot, and resolve technical problems across cloud services, identity, and collaboration platforms
Investigate service outages, performance issues, and configuration-related incidents
Provide Tier 1-2 support for cloud environments and escalate when required
Restore service by applying fixes, workarounds, or corrective configurations
Escalate complex platform issues to Microsoft with detailed troubleshooting findings
Document issues and resolutions in the ticketing system
Maintain internal runbooks, FAQs, and technical documentation
Collaborate with internal teams and vendors to ensure timely resolution
Accurately log all issues and status updates in internal tracking systems
Understand business impact and prioritize resolution accordingly
Handle support requests from partners and resellers with a focus on resolution
Track incidents and follow through within SLA/SLO targets
Contribute to process improvements and support documentation

About Ingram Micro

Ingram Micro is a global technology distribution company, connecting vendors and channel partners to bring technology products and services to market. The company operates across a wide range of business functions including sales, engineering, product management, and operations, with a significant presence in Spain.

In Spain, Ingram Micro has offices in Barcelona, Madrid, Santander, Tarragona, and Viladecans, offering roles in business development, technical support, product management, and corporate functions. The company's careers page highlights opportunities for international professionals, with many positions based in Barcelona and Madrid, and a mix of hybrid, in-office, and remote work patterns.

Industry: Technology Distribution
In Spain: Barcelona, Madrid, Santander and 2 more
Website: ingrammicro.com

Good to know if you are moving

Ingram Micro has multiple office locations in Spain, including Barcelona, Madrid, Santander, Tarragona, and Viladecans.
The company offers a variety of work patterns in Spain, including hybrid, in-office, and remote options.
Open roles in Spain span business development, technical support, product management, and corporate functions, providing opportunities for diverse professional backgrounds.
The careers page lists Spain as a key country for hiring, with 18 current job openings across the country.

In their own words

About the company & team

Ingram Micro powers the global IT ecosystem-connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world's population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, Let's shape tomorrow by driving technology forward and creating real impact across the globe.