Business Architect Analyst / Architect Lead - Senior Manager

• Minimum 8 years in business analysis or functional architecture, with at least 4 years on systems integration (SI) programs in a consulting or delivery environment
• Deep understanding of retail and commercial banking operations - KYC/AML processes, client lifecycle, estates and inheritance handling, complaints, and core banking workflows
• Proven track record of delivering BRDs, functional specs, and process designs on fixed-milestone SI engagements; comfortable with stage-gate delivery models and freeze protocols
• Experience working in dual-shore delivery models, bridging onshore client teams and offshore factories - able to translate business context into unambiguous specs for distributed build teams
• Strong stakeholder management - able to navigate client-side functional leads, offshore delivery teams, and exec sponsors within a complex governance structure

• ServiceNow platform familiarity - particularly FSO, CSM, or workflow-based implementations in a banking context
• Exposure to regulatory-driven workstreams (KYC/AML, GDPR, MiFID) within Belgian or broader EU banking environments
• Experience with AI-assisted delivery models - using tools to accelerate requirements, design, or test generation with human sign-off gates
• Architecture certification (TOGAF, ArchiMate) or equivalent applied experience
• Fluent in French and/or Dutch (written and spoken) is a plus

The Intelligent Operations FS Program, is a multi-year banking modernization program delivering a complex systems integration solution. Active workstreams span Know your Customer "KYC", Estates, Core Efficiency Package "CEP", Foundations, RPA/BOTs, and reporting. Delivery combines onshore client-facing execution with an offshore factory model across ServiceNow, Blue Prism, SiSense platforms and others depending on the client.

The BA/Architect Lead bridges business and technology at the heart of the Intelligent Operations FS delivery. The role owns business & functional requirements end-to-end - from client elicitation through to UAT sign-off - and provides the architectural grounding to translate complex banking operations into implementable designs. The role carries weight in client-facing governance, offshore factory alignment, and quality gate enforcement.

• Lead business requirements gathering and BRD authoring across assigned workstreams (KYC, Estates, CEP), working directly with client functional and operational stakeholders
• Define and own functional labels and process-to-solution traceability; produce functional design specifications to the standard required for AI-assisted development (Claude-supported client WoW)
• Hold and enforce BA scope boundaries - business & functional requirements and UAT sign-off; coordinate with technical architects on To-Be design
• Run structured workshops and discovery sessions in English with client business stakeholders; if fluent in French and/or Dutch, will be required to translate outputs into English-language delivery artefacts
• Participate in stage-gate reviews, CAB governance, and quality checkpoints; provide functional sign-off at each gate before build proceeds
• Identify scope gaps, assumption risks, and dependency conflicts early; escalate with appropriate documentation to Delivery Lead and PMO
• Support test strategy and UAT execution - reviewing test cases against functional specs, coordinating client SME involvement, and signing off on test outcomes
• Contribute to program-level architecture decisions where functional and technical concerns intersect - integration data flows, platform constraints, and cross-workstream consistency

• Primary location: Spain
• Travel: 25-30% maybe required to program locations for stakeholder workshops, governance, milestone events, and client relationship management
• Collaboration with offshore teams (e.g. India) and vendors across time zones - flexibility required
• Accenture Level 6 Senior manager

• Operates with authority through influence, not position - able to hold functional boundaries under commercial pressure
• Comfortable in ambiguity; brings structure to complex, multi-stakeholder scope definition exercises
• Detail-oriented without losing sight of delivery momentum - knows when a requirement needs more analysis and when it needs a decision
• Politically astute - can read room dynamics between client-side and SI-side teams and adapt communication accordingly
• Plain communicator; produces concise, fact-led artefacts suited to exec and working-level audiences alike