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Cruise Expert (German Speaker)

Hybrid in Barcelona·Full-time·Added 1 month ago

Agency

Adecco España

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Overview

Salary: €25,398 - €34,870 a year
About €1,680 - €2,190 a month after tax.
Work mode: Hybrid, Barcelona
Contract: Permanent contract, full-time hours
Hours: Rotating shifts
Languages: German
Benefits: Meal vouchers

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The ad rules out sponsorship
Per the ad: “Ciudadanía de la Unión Europea”

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Permanent contract directly with the company.

Rotating shifts:

-Week 1 Mon to Fri (remote work on Friday)

-Week 2 Mon to Sat, with one day off during the week (remote work on Saturday)

Rotating schedule (every 15 days) 9am-6pm and 10am-7pm

1 month of fully paid training.

Base salary: 25,398.29 + Restaurant ticket (€2,070) per year, plus a variable between €600 and €700 gross per month for targets.

2 free cruises per year for you and/or a family member.

Free after-work activities.

Development opportunities.

The role

From Adecco, we collaborate with a major cruise line, an international company with a multicultural hub in the MAPFRE Tower, facing the sea.

They are pioneers in sustainability within the cruise sector, and we are looking for a Cruise Expert for the German market.

This role is key because it represents the customer's first connection with the brand.

The position is called Cruise Expert and combines customer service, sales, and personalized advisory.

What you'll do

Main responsibilities:

Manage incoming calls from customers interested in booking a cruise.
Make some outgoing calls in specific campaigns.
Close bookings, update databases, and log information in the CRM.
Manage emails and call-back requests.
Build trust, understand needs, and advise to close the sale.
Resolve objections with empathy.
Meet commercial and quality targets.

This is a role highly focused on customer experience and consultative selling.

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

Requirements

Fluent German, with excellent grammar and spelling (oral and written).

Previous experience in sales or commercial customer service.

Strong communication skills and emotional connection with the customer.

Active listening and results orientation.

Ability to handle objections and close sales with empathy.

Ability to multitask and manage time.

Proactive, motivated, and goal-oriented profile.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com

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