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Customer Service Technician (Insurance Sector)

On-site in Madrid·Full-time·Added 1 month ago

Agency

Adecco España

5489 open roles

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Overview

Salary: €10.10 an hour
Work mode: On-site, Madrid
Contract: Fixed-term contract, full-time hours
Hours: Jornada intensiva in summer
Spanish: Fluent
Education: Higher vocational training (FP Grado Superior)

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The ad rules out sponsorship
Per the ad: “Ciudadanía de la Unión Europea”

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Salary: €10.10/hour plus €11.30 as meal allowance, provided the full working day is completed.

Location: Príncipe de Vergara (Madrid)

Full-time

Monday to Thursday: 08:00/09:00 to 17:00/18:00

Friday: 08:00 to 15:00

Intensive summer schedule from 15/06 to 15/07: 08:00 to 15:00

If you have customer service experience and are motivated to help people by providing quality solutions, we want to meet you!

The role

We are looking for a Customer Service Technician for the insurance sector, responsible for answering inquiries, resolving issues, and managing policyholder procedures via phone, email, web, and chat. Key duties include handling claims, authorizations, reimbursements, data updates, case tracking, and providing information on products and services. Previous experience in customer service is required, preferably in insurance, along with related training and proficiency in CRM tools and Microsoft Office. We offer full-time employment in Madrid (Príncipe de Vergara), a salary of €10.10/hour plus meal allowances, and a schedule with intensive working hours in summer.

Requirements

· Higher-level vocational training, diploma, or degree, preferably in Administration, Commercial Management, Customer Service, Insurance, or related fields.

· Minimum of 1-2 years of experience in customer service roles, with experience in the insurance sector (health, dental, home, auto, or other lines) especially valued.

· Regular use of CRM tools, customer service applications, and the Microsoft Office suite.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com

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