Commercial Teleoperator (Chinese Speaking)

For this position, we are looking for a professional with the following characteristics,

-Secondary education (ESO or Bachillerato), providing a solid foundation to perform the tasks of the position.

-Advanced proficiency in Spanish and Chinese (C2 level in both languages), with demonstrated ability in written and oral communication. A test will be conducted to guarantee the required level.

-Previous experience in sales, with a clear focus toward achieving results and motivation to exceed established objectives.

-Ability to identify commercial needs and opportunities in customers, demonstrating a deep understanding of the sales process.

-Ability to manage customer relationships in a professional and empathetic manner, always seeking appropriate and effective solutions.

-Excellent oral and written communication skills, with a positive and professional attitude at all times.

-Competence in handling computer tools and speed in keyboard use, to guarantee efficient information management.

Are you passionate about the commercial world and do you have communication skills in Spanish and Chinese? If you are looking for a dynamic and international environment, this opportunity may be for you. This position is designed to provide customer service to the HORECA sector (Hotels, Restaurants, Cafés/Catering) in Seville. The teleoperator will be responsible for ensuring that points of sale are stocked with the necessary products, managing orders via both email and telephone calls, and leveraging every interaction to promote the cross-selling of other products.

The candidate will be a key piece of the team, ensuring quality service and excellence in every customer contact. Interactions will be carried out in both Spanish and Chinese, so an advanced level in both languages is required.

Functions:

Responsibilities include:

Contact all assigned points of sale daily, ensuring effective and constant communication.

Manage customer orders accurately and efficiently, including returns and exchanges, to ensure satisfaction and loyalty.

Identify opportunities to increase the usual investment of points of sale, using resources such as discounts and promotions, in addition to applying negotiation skills.

Collect and provide valuable feedback on incidents, opportunities against the competition, and customer requests, contributing to business growth.

Resolve customer inquiries and concerns through telephone channels and emails, maintaining a professional and empathetic attitude.

Diagnose and solve problems that may arise, ensuring that each customer receives fast and effective attention.

Use computer tools, databases, and applications with agility to register and manage information efficiently.