Financial Lines Senior Claims Adjuster

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

• Strong experience and knowledge as a specialist in Financial Lines technical claims topics

• Advanced knowledge of legal / regulatory and litigation / procedural requirements for Financial Lines.

• Experienced in stakeholder management, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)

• Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.

• Policy language skills enabling accurate and consistent policy wording interpretation.

• A track record of followingup effectively on recommendations from technical claims audits and continuous file handling improvement.

• The ability to influence claims and non-claims stakeholders to effectively direct claims strategy.

• The ability to assist with technical training to the team's claim handlers as required.

• Attention to detail

• Good time management and prioritization skills.

• Law degree preferred

• Fluent in English

Join us as aFinancial Lines Senior Claims Adjuster to take on key responsibilities within a world-class claims function.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

• Focused on Financial Lines business, you will be responsible fora portfolio of high value, complex claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution.

• Your goal will be timely, accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense- you will actively promote and demonstrate the principles of 'Treating Customers Fairly' in claims handling.

• You will communicate regularly with internal and external stakeholders in your role as our Financial Lines technical claims expert and thought leader.

• As a senior member of the team, you will act as a deputy for the Team Manager, and will provide training, and be a technical referral pointfor colleagues.

• You will also contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.