Senior Product Designer

AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey.

One of the core products we're building is the AirHelp app - a travel companion with live flight tracking, smart notifications, and seamless claims, now surpassing 1.3 million downloads a bit over a year after release, with engagement ahead of projections. We're turning it into a category-defining, proactive travel assistant, and premium subscriptions are a core part of how we get there.

We're looking for a Senior Product Designer to own the design of our subscription product end-to-end - bundles, positioning, monetisation, and engagement - partnering closely with product and engineering to define problems, test hypotheses, and continuously improve the experience based on real user behavior.

Salary:
Kraków, Gdańsk, Warszawa:

• If you join us as a full-time employee: 18.000 - 25.000 PLN gross/month
• If you join us as a contractor (for specific projects): 20.000 - 27.000 PLN net + VAT

Barcelona: €70,000 - €80,000 gross/year (employment contract)
Berlin: €85,000 - €95,000 gross/year (employment contract)

• Own AirHelp subscription product design end-to-end, from problem definition through shipped outcomes and iteration.
• Operate with a hypothesis-driven mindset. Frame problems clearly, align quickly, and move fast into testing and learning.
• Prototype early using AI tools (Figma, Claude), building real flows instead of static mocks. Treat prototypes as the starting point for production.
• Validate through real usage. Talk to users, run quick tests, and use data to continuously adjust direction.
• Translate validated ideas into production-ready design, with strong attention to clarity, edge cases, and system alignment.
• Balance speed and craft. Move quickly to explore, then refine in Figma to deliver polished, scalable solutions.
• Own both day-to-day improvements and larger strategic initiatives, balancing priorities based on evolving business needs.
• Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution.
• Raise the bar for design through systems thinking, knowledge sharing, and mentoring.
• Design and implement new tiers of our subscription product.
• Drive meaningful engagement by evolving our loyalty program.
• Increase growth by finding the best moments to upsell the subscription.
• Improve re-engagement by building habits and triggers that bring users back for their next trip, not just their current one.