Control Tower Outbound Specialist

On-site in Barcelona·Added 3 days ago

Amazon

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Overview

Requirements

Have the right to work in Spain
Amazon doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.

The role

The EU External Fulfilment (EF) network comprises approximately 40 Fulfillment Centers operated by third-party logistics providers (3PLs), delivering flexible and scalable solutions to complement Amazon's core fulfillment network.

Our network provides:

Capacity solutions – Flexible storage and throughput to meet dynamic demand.

Specialized operations – Hazmat handling, Bulk Wine & Spirits (BWS), Inbound Cross Dock (IXD), Storage Distribution Centers (SDC), Inventory Control Centers (ICC), and more.

Market expansion – Strategic fulfillment capabilities in emerging markets.

As EU EF undergoes operational transformation, we're building enhanced expertise in Outbound (OB) operations to drive excellence across our 3PL network.

The EU 3PL Control Tower delivers 24/7 end-to-end operational support to 3PL buildings across the EU and UK External Fulfilment chain. Our mission is to provide standardized, optimized processes with frustration-free communication, ensuring seamless collaboration between Amazon and our 3PL partners.

We're seeking a highly driven and motivated individual with operational logistics experience and an innovative, hands-on approach to join our Control Tower team.

This is an opportunity to be at the forefront of EU External Fulfilment's operational transformation, working withlogistics operations and driving meaningful improvements across a network of 40+ fulfillment centers.

What you'll do

For this role fluency in both English and Spanish language is required.

This role involves daily operational task resolution and continuous communication with 3PL providers and Amazon teams – including problem solvers and node managers – to drive KPI performance and operational excellence.

Key job responsibilities

- Operational Support (Operational Pillar):

Provide reactive and proactive support to 3PL providers and Amazon internal teams.

Resolve daily operational challenges in collaboration with 3PL partners and Amazon stakeholders.

Monitor and drive KPI management across the 3PL network.

Facilitate communication between 3PLs, problem solvers, and node managers.

- Process Improvement (BI Pillar):

Lead internal projects to enhance and automate Control Tower services.

Develop business intelligence solutions to improve operational visibility.

Identify opportunities for process optimization and standardization.

Requirements

What we're looking for

- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

- Experience working with data analytics and using these metrics to identify problems

- Speak, write, and read fluently in Spanish

Nice to have

- Experience of stakeholder management including building and maintaining professional relationships

- Experience in an operational environment, such as logistics, retail, hospitality, or customer service

- Upper intermediate proficiency in English

Hiring process

3 steps2 interviewsa task to do

Online application
Assessments
Online test · Not every role
Role-specific online assessments where the role requires them.
Phone screening
Phone call · Not every role
If you meet the basic qualifications you may be asked to complete a phone screening.
Interview loop
With current employees
Individual interviews with current employees, each assessing different aspects of your skills and experience; in person or remote.

Some candidates move directly to the interview loop without a phone screening.
Role-specific interview prep guides are published for SDE, SDM, PM, BIE and other roles.

About Amazon

Amazon is a global technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the world's largest employers and operates a vast network of fulfillment centers, data centers, and corporate offices across the globe. In Spain, Amazon has a significant presence with corporate offices in Madrid and Barcelona, as well as numerous fulfillment and data center facilities, including in Huesca and other regions. The company is known for its customer-centric culture, innovation, and fast-paced work environment, offering a wide range of roles from engineering and operations to corporate and creative positions.

Industry: E-commerce and Cloud
Founded: 1994
Employees: 1,000,000+
Headquarters: Seattle, USA
In Spain: Madrid, Barcelona, Huesca
Website: amazon.jobs

Good to know if you are moving

Amazon offers a comprehensive relocation package for international hires, including visa sponsorship and support for moving to Spain.
The company has a strong presence in Spain with offices in Madrid and Barcelona, as well as numerous fulfillment and data center locations.
Amazon is known for its leadership principles, which are integral to its corporate culture and are important for career advancement.
Employees often have the opportunity to work on global projects and collaborate with teams across different countries.
Amazon provides competitive compensation and benefits, including health insurance, stock options, and career development programs.

In their own words

Additional information

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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