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IT Support Engineer, IT Ops & RME

On-site in Alcalá de Henares·Added 2 days ago

Amazon

283 open roles

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Overview

Requirements

Have the right to work in Spain
Amazon doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Alcalá de Henares
No relocation package mentioned.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.
University degree
“Bachelor's degree in computer science, engineering, mathematics or equivalent” — per the ad.

Requirements

What we're looking for

- Bachelor's degree in computer science, engineering, mathematics or equivalent

- Experience troubleshooting issues and root cause analysis

- Experience with IP networking fundamentals and TCP/IP, UDP, DNS & DHCP

- Experience in IT client, server, and network service delivery

- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting

- Valid EU driver's license

- Advanced proficiency in Spanish (C1 level) and English (B2 level), verbally and in writing

Nice to have

- Experience in a fast paced, dynamic organization

- Experience working in a customer-facing environment

- Experience in complex problem solving, and working in a tight schedule environment

- CompTIA A+, CompTIA Network+, Cisco CCNA/CCNP, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

- Experience of working with common network and internet protocols such as, network management protocols, network communication protocols and network security protocols

The role

IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.

A day in the life

You’ll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.

No two days are the same at Amazon, which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.

What you'll do

Key job responsibilities

- Support end-user equipment and your building’s IT infrastructure

- Help with key network projects, like the IT setup of new Amazon buildings

- Suggest new processes that improve the way Amazon uses IT in its operational sites

- Train and mentor IT technicians

Hiring process

3 steps2 interviewsa task to do

Online application
Assessments
Online test · Not every role
Role-specific online assessments where the role requires them.
Phone screening
Phone call · Not every role
If you meet the basic qualifications you may be asked to complete a phone screening.
Interview loop
With current employees
Individual interviews with current employees, each assessing different aspects of your skills and experience; in person or remote.

Some candidates move directly to the interview loop without a phone screening.
Role-specific interview prep guides are published for SDE, SDM, PM, BIE and other roles.

About Amazon

Amazon is a global technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the world's largest employers and operates a vast network of fulfillment centers, data centers, and corporate offices across the globe. In Spain, Amazon has a significant presence with corporate offices in Madrid and Barcelona, as well as numerous fulfillment and data center facilities, including in Huesca and other regions. The company is known for its customer-centric culture, innovation, and fast-paced work environment, offering a wide range of roles from engineering and operations to corporate and creative positions.

Industry: E-commerce and Cloud
Founded: 1994
Employees: 1,000,000+
Headquarters: Seattle, USA
In Spain: Madrid, Barcelona, Huesca
Website: amazon.jobs

Good to know if you are moving

Amazon offers a comprehensive relocation package for international hires, including visa sponsorship and support for moving to Spain.
The company has a strong presence in Spain with offices in Madrid and Barcelona, as well as numerous fulfillment and data center locations.
Amazon is known for its leadership principles, which are integral to its corporate culture and are important for career advancement.
Employees often have the opportunity to work on global projects and collaborate with teams across different countries.
Amazon provides competitive compensation and benefits, including health insurance, stock options, and career development programs.

In their own words

About the company & team

About the team

Ops Tech Solutions (OTS) is the field IT organization responsible for first level troubleshoot of IT issues in our FCs, distribution centers and other sites.

Additional information

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

All open roles at Amazon