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Support Specialist Imaging Systems - Spain

Remote, Madrid·Full-time·Added 4 days ago (last checked 9 Oct)

Brainlab

3 open roles

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Overview

Work mode: Remote (Madrid)
Contract: Full-time
Hours: Monday to Friday
Spanish: Fluent
English: Required
Education: University degree
Driving licence: Required

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Skills

Nice to have

Salesforce

Requirements

What we're looking for

Degree in Electrical Engineering, Electronics, Mechatronics, or similar
Initial professional experience in technical support, ideally within the healthcare or medical technology sector
Experience with X-ray imaging systems and/or scanner technology is a plus
Special knowledge in radiation protection is an advantage
Strong knowledge of IT, computer systems, networking and technical troubleshooting
Excellent analytical, troubleshooting and problem-solving skills
Independent, structured and solution-oriented approach to work
Strong customer focus and excellent communication skills in Spanish and English, both written and spoken
Willingness to travel up to 80% in your region, including overnight stays and occasional international assignments
Confident user of Microsoft Office, Salesforce experience is an advantage
Valid driver's license is required

Pay & benefits

What you'll get

Supportive and collaborative international team
Meaningful work with a lasting impact on medical technology
Company car, smartphone, laptop - also for private use
Flexible working hours as well as home office, Monday to Friday
Comprehensive training and continuing education opportunities
Well-structured onboarding program to ensure a smooth and successful start
Regular team events

The role

Join our international technical support team as a Brainlab Support Specialist and become a trusted technical partner for our customers.

In this role, you will be responsible for installing, maintaining, troubleshooting, and servicing Brainlab systems at hospitals across your region. As the face to our customers, you will represent our commitment to excellent service by providing expert technical support.

You will work with our innovative product Loop-X and play a key role in ensuring its reliability, performance and availability. This includes regular travel to customer sites to provide hands-on technical support.

Learn more about Loop-X, click here

As part of the Support Imaging Team for our outstanding product line you have the opportunity to grow within our company.

What you'll do

Independently install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites
Provide professional technical support both on-site and remotely, guiding users through system operation and troubleshooting
Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks to ensure optimal system performance
Be a trusted technical advisor to our customers and build strong, long-term relationships based on expertise, reliability, and excellent service
Ensure that all service activities are completed efficiently, accurately and in accordance with Brainlab quality standards and procedures
Document installations, maintenance, repairs and other service interventions accurately and comprehensively
Collaborate closely with Sales, R&D, Clinical Support and other internal teams to ensure a seamless customer experience
Share technical feedback and contribute ideas that help continuously improve our products, services and processes
Manage your home office days independently, ensuring a productive and well-organized workday

Hiring process

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Ayline Föll

About Brainlab

Brainlab is a leading medical technology company headquartered in Munich, Germany, that develops software and hardware solutions for precision radiotherapy, radiosurgery, and image-guided surgery. The company serves hospitals and clinics worldwide, with a strong focus on digital surgery and oncology workflows, and employs thousands of professionals across its global operations.

In Spain, Brainlab operates through a local team supporting its radiation oncology and image-guided surgery products, with roles such as application consultants and area sales managers covering the Spanish market. The company is known for its innovative, engineering-driven culture and offers international professionals the opportunity to work in a highly specialized medical technology environment, often requiring travel and direct customer interaction with healthcare providers.

Industry: MedTech
Founded: 1989
Employees: 1,000–5,000
Headquarters: Munich, Germany
Website: brainlab.com

Good to know if you are moving

Brainlab is a German company with a strong international presence, offering a multicultural work environment.
The open roles in Spain are field-based, requiring travel across the country to visit hospitals and clinics.
Fluency in Spanish is likely required for these customer-facing positions, along with English for internal communication.
The company is known for its innovative technology in the medical device sector, providing opportunities to work with cutting-edge products.
Relocation to Spain may be necessary, but the company may offer support for international candidates.

In their own words

About the company & team

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

All open roles at Brainlab