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Customer Service Manager / Social Worker
On-site in Bilbao·Added 3 days ago
79 open roles
Overview
Job details
Permanent contract
Per the ad.
Requirements
Have the right to work in Spain
Caser Residencial doesn't mention sponsorship in the ad.
Work on-site in Bilbao
No relocation package mentioned.
University degree
“Titulación universitaria en Trabajo Social.” — per the ad.
This job was automatically translated to English.
Pay & benefits
What you'll get
- Permanent employment contract.
- 100% working day with a split shift.
- Competitive salary.
- A close-knit team committed to a good working environment, where your work truly makes a difference.
- Collaborating in social projects to promote CSR.
- Growth and stability opportunities, with continuous training so you can keep developing.
- Discounts on insurance.
- Orientation, advisory, and support service regarding dependency and disability for employees and families, offered by the Caser Foundation.
- Working in an international environment.
Requirements
What we're looking for
- University degree in Social Work.
Nice to have
- At least 6 months of commercial experience, preferably in the sector.
The role
Join Caser Servicios and grow with us!
What you'll do
Caser Servicios wants to incorporate a Customer Service Manager into its team within the Caser Residencial business for our Artxanda care center, in Bilbao.
Reporting directly to the center's management, your mission will be to establish and maintain alliances with the various social agents in the center's environment, in order to leverage collaboration synergies and maintain or increase the centers' occupancy.
Among your main responsibilities are:
- Leading the management and coordination of the service, guaranteeing quality care and the satisfaction of clients and users.
- Supervising the team, driving their development, motivation, and alignment with the area's objectives.
- Managing incidents, complaints, and claims, ensuring an effective resolution and a positive experience for the client.
- Monitoring indicators, objectives, and continuous improvement plans to optimize the service and results.
- Ensuring compliance with procedures, quality standards, and corporate policies, maintaining fluid communication with the various stakeholders.
Key skills
- Customer orientation.
- Empathy and active listening.
- Professional communication.
About Caser Residencial
- Industry
- Senior Care
- Website
- caseresidencial.es
In their own words
About the company & team
Since 2004, we have been developing a consolidated trajectory, which has made us a benchmark for the elderly. We are specialists in providing services that satisfy the well-being and quality of life of dependent people, with individualized care and maximum professionalism.
We have a firm commitment to the continuous improvement of our processes with the objective of satisfying the needs of the people who trust in us.
Currently, we manage more than 4,000 residential places in 18 provinces, with 27 operational residences, Specialized Care Units, supervised apartments, Day Centers, home help services, and Telecare.
Caser Servicios belonging to the Helvetia group, is a solid and constantly evolving group, specialized in offering quality services oriented towards the well-being and comprehensive care of people.
In addition, we provide specialized technical services in comprehensive facility maintenance, Contact Center, as well as fire prevention and protection, adapting to the needs of each client.
Our activity is carried out in different sectors through leading brands such as Caser Residencial, Hospitales Parque, Caser Dental, CaserVet, Operarme, Acierta, TH Mantenimiento and SPV.
We develop our activity based on a culture of drive, closeness, and trust, values that allow us to generate long-term experiences and relationships.
At Caser Servicios, we guarantee equal opportunities, promoting the development of people's talent based exclusively on their abilities and competencies for the performance of their duties.
If you want to be part of a solid project, with values and focused on helping people, we are waiting for you at Caser Servicios. Apply now and let's grow together!
Tags
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