The English-language job board for Spain

Teleassistance Operator

On-site in Madrid·Full-time·Added yesterday

Caser Residencial

79 open roles

Apply

Overview

Job details

Fixed-term contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Madrid
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Temporary contract from 19/10/26 to 15/12/2026.
Full-time.
Schedule from Monday to Friday, 9:00 to 15:00h.
Possibility of working on weekends.
Competitive salary.
A close-knit team committed to a good working environment, where your work truly makes a difference.
Growth and stability opportunities, with continuous training so you can keep developing.
Discounts on insurance.
Orientation, advisory, and support service regarding dependency and disability for employees and families, offered by the Caser Foundation.

Requirements

What we're looking for

ESSENTIAL Previous experience in telecare.
Proficiency in Microsoft Office.
Availability to work the indicated shift.

Nice to have

Desirable qualification in the socio-sanitary field (professional certificate: telecare call management).
Desirable proficiency in the TELE24 program.

The role

Join Caser Servicios and grow with us!

Caser Servicios wants to incorporate into its team a Telecare Operator for the Caser Residencial business for our offices in Las Tablas, Madrid.

What you'll do

Their main responsibilities include:

Telephone assistance for calls made by service users and mobilization of various resources if necessary.
Programming, handling, and monitoring of alerts and schedules.
Monitoring of technical faults and alarms.
Handling and management of demand for other services: informing, processing requests, monitoring services provided...
Enter, modify, and update user data in the computer system.
Filing and document management.
Inform the supervisor of the services requested by the client.

About Caser Residencial

Industry: Senior Care
Website: caseresidencial.es

In their own words

About the company & team

Since 2004, we have been developing a consolidated trajectory, which has made us a benchmark for the elderly. We are specialists in providing services that satisfy the well-being and quality of life of dependent people, with individualized care and maximum professionalism.

We have a firm commitment to the continuous improvement of our processes with the objective of satisfying the needs of the people who trust in us.

Currently, we manage more than 4,000 residential places in 18 provinces, with 27 operational residences, Specialized Care Units, supervised apartments, Day Centers, home help services, and Telecare.

Additional information

At Caser Servicios we guarantee equal opportunities, promoting the development of people's talent based exclusively on their capacities and competencies for the performance of their functions.

If you want to be part of a solid project, with values and focused on helping people, we are waiting for you at Caser Servicios. Apply now and let's grow together!

All open roles at Caser Residencial