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Guest Experience Supervisor

On-site in Spain - Festival Park·Added 11 days ago

Cinesa

28 open roles

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Spain - Festival Park
No relocation package mentioned.
Higher vocational training (FP Grado Superior)
“Estudios mínimos deseados: Ciclo Formativo Grado Superior” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Personalized professional development opportunities with training and support
Work with a dynamic and fun team, in a pleasant and exciting work environment
Free cinema tickets per month: invite family and friends to spend an afternoon at the cinema, in addition to exclusive previews for CINESA & UCI team members
Great discounts on delicious menus, food, and drinks at the cinema.
Free access to our confidential employee assistance program: an online platform that offers advice and support on topics such as finance and health.
Seniority gifts, and personalized presents on special occasions
And the magic of cinema... WE MAKE MOVIES BETTER

The role

Support cinema managers in the management, supervision, and motivation of the team, as well as ensuring a good customer experience throughout their journey, offering exemplary service, inspiring leadership, and excellent cinema operational management.

What you'll do

Be a role model, working with the team to ensure a perfect customer experience, being responsible for ensuring and increasing customer satisfaction
Maximize the performance and potential of the team through day-to-day training, constructive feedback, and coaching with the aim of developing and enhancing skills and performance
Ensure that CINESA procedures are met, ensuring operational and safety requirements
Maintain a high level of operational and commercial standards, ensuring that the customer experience is consistent regardless of the location and time of their visit
Drive and contribute to the maximization of our results, ensuring that the team has the necessary tools to implement all local and national initiatives and strategies excellently
Guarantee that we have the right person in the right place at the right time

Guest Experience Supervisor - Festival Park

Under the CINESA & UCI brands, we have 38 modern multiplexes in Spain and Portugal. CINESA and UCI are part of ODEON Cinemas Group, the most important cinema exhibition chain in Europe, with 11,000 screens worldwide and being part of AMC Entertainment Group. Throughout Europe, our cinemas provide incredible and unforgettable experiences for our customers and offer fantastic professional careers for our people.

Requirements

Experience in managing and motivating highly efficient teams will be valued
Minimum desired studies: Higher Level Vocational Training (Ciclo Formativo Grado Superior)
Languages: English level will be valued
Proficiency in IT tools (Office)
Driving license and own vehicle recommended
We are looking for a decisive, perceptive profile, with great teamwork skills and team leadership skills that drive their development
Results-oriented person