Civitatis is the leading online platform for booking Spanish-language activities, day trips, and guided tours worldwide. Founded in 2008, the company has grown into a major travel tech player, offering over 80,000 activities in more than 3,800 destinations across the globe. It serves millions of customers annually, positioning itself as a dominant force in the tourism distribution market for Spanish and Portuguese speakers.

Headquartered in Madrid, Civitatis offers a vibrant and fast-paced environment for international professionals, particularly those with backgrounds in technology, marketing, and multilingual customer service. The company frequently recruits for roles requiring proficiency in multiple languages, making it an attractive destination for expats and international talent looking to build a career in the heart of Spain's capital.

Founded in 2008 by Alberto Gutiérrez, Civitatis started as a series of travel guides before evolving into a booking platform for tours and activities. It has since become the market leader for Spanish-speaking travelers globally.

Store Sales Advisor

Civitatis

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about travel🛫, culture🗽, leisure🎡 and eager to participate in the growth of the No. 1 company in activities, excursions, and tours in Spanish worldwide? We are a dynamic, multicultural, and innovative team that sees every day as a challenge and a new opportunity to grow alongside the company.

If you want to conquer the world with us, we are waiting for you🚀💥!

Currently, we are looking for a Store Sales Advisor to join our Store team. You will have rotating shifts in the morning and afternoon, with a contract of 35 hours per week at our store in the center of Madrid.

What will your day-to-day look like?

Customer service, advising, and selling tourism products and services.
Making reservations through our website and other Civitatis.com toolsCivitatis.com
Issuing and collecting payment for tourism products and services.
Providing quotes for private services.
Reservation management: confirmations, modifications, cancellations, incidents, refunds, complaints, etc.
Management of official claims and customer support in-store.
Administrative management corresponding to service settlement, cash closing, product control, etc.
Sending daily sales closing reports.

What are we looking for?

Degree or Vocational Training in Tourism or related areas is valued.
High level of Spanish (C1).
High level of English (C1). Other languages will be a plus.
Availability to work rotating shifts of 35 hours per week from Monday to Sunday, with alternating weekends per month.
+ 1 year of experience in a commercial, sales, or store position.
Experience with cash closing and balancing.
Experience in the tourism sector is valued.

Why Civitatis?

You will be part of the world leader in online booking of excursions and guided tours in Spanish💃🏽.
Young, traveler spirit and a great working environment. +20 nationalities🌏!
24 working days of vacation! Need more rest or time for yourself? With Cividías, you can buy extra vacation days every year.
Teambuilding events 🎉 (after-work drinks, padel tournaments, football, tours, parties, contests, etc.).
Voluntary flexible remuneration plans to make the most of your salary.
Healthy team, happy team! We always have fruit on hand 🍊 and we co-finance the gym🧘🏽♀️.
You will never stop learning: development plans, continuous training, and English classes with native teachers.
You can enjoy our more than 90,500 activities with a super discount.
You will work in the heart of Madrid. Offices and store next to Puerta del Sol.
At Civitatis, we promote diversity and equal opportunities, valuing the talent and potential of every person. This offer is open to all people who meet the required professional profile.

Are you joining us 🚀?

View original advert (Spanish)

¿Te apasionan los viajes🛫, la cultura🗽, el ocio🎡 y tienes ganas de participar en el crecimiento de la empresa Nº 1 en actividades, excursiones y tours en español por todo el mundo? Somos un equipo dinámico, multicultural e innovador, que entiende cada día como un desafío y una nueva oportunidad para crecer junto con la empresa.

Si quieres conquistar el mundo con nosotros, ¡te estamos esperando🚀💥!

Actualmente, buscamos un/a Store Sales Advisor para incorporarse a nuestro equipo de Tienda. Tendrás turnos rotativos de mañana y tarde, con un contrato de 35 horas semanales en nuestra tienda del centro de Madrid.

¿Cómo será tu día a día?

Atención al cliente, asesoramiento y venta de productos y servicios turísticos.
Realización de reservas a través de nuestra web y otras herramientas de Civitatis.com
Emisión y cobro de productos y servicios turísticos.
Realización de cotizaciones de servicios privados.
Gestión de reservas: confirmaciones, modificaciones, cancelaciones, incidencias, devoluciones, quejas, etc.
Gestión de las reclamaciones oficiales y soporte al cliente en tienda.
Gestión administrativa correspondiente a liquidación de servicios, cierre de caja, control de productos, etc.
Envío de reportes de cierre de venta diarios.

¿Qué buscamos?

Valorable Grado o FP en Turismo o áreas relacionadas.
Español alto (C1).
Inglés alto (C1). Otros idiomas serán un plus.
Disponibilidad para trabajar en turnos rotativos de 35 horas semanales de lunes a domingo, con fines de semana alternos al mes.
+ 1 año de experiencia en una posición comercial, de ventas o en tienda.
Experiencia con cierres y cuadres de caja.
Valorable experiencia en el sector turístico.

¿Por qué Civitatis?

Formarás parte del líder mundial de reserva online de excursiones y visitas guiadas en español💃🏽.
Espíritu joven, viajero y gran ambiente de trabajo. ¡+20 nacionalidades🌏!
¡24 días laborables de vacaciones! ¿Necesitas más descanso o tiempo para ti? Con Cividías, puedes comprar días extra de vacaciones cada año.
Eventos de teambuilding 🎉 (afterworks, torneos de pádel, fútbol, tours, fiestas, concursos, etc.).
Planes voluntarios de retribución flexible para sacar el máximo partido a tu salario.
¡Equipo sano, equipo feliz! Tenemos fruta siempre a mano 🍊 y co-financiamos el gimnasio🧘🏽♀️.
Nunca dejarás de aprender: planes de desarrollo, formación continua y clases de inglés con profesores nativos.
Podrás disfrutar de nuestras más de 90.500 actividades con un super descuento.
Trabajarás en el corazón de Madrid. Oficinas y tienda junto a la Puerta del Sol.
En Civitatis impulsamos la diversidad y la igualdad de oportunidades, valorando el talento y el potencial de cada persona. Esta oferta está abierta a todas las personas que cumplan con el perfil profesional requerido.

¿Te sumas 🚀?