The English-language job board for Spain
88,000+ live jobsRemote, Canada, UK, EU +7·Full-time·Added 2 days ago
Still open when we checked on 8 Oct
US$50,000 - US$110,000 a year
Gross, as stated in the ad.
Full-time
Per the ad.
Fully remote
Only from certain places, per the ad: “Remote (Canada, UK, EU) / London, United Kingdom / Remote (North America) / San Francisco, California, North America / Remote (Global) / San Francisco, United States / Remote (Central & South America) / Buenos Aires, Argentina”
Have the right to work in Spain
Clipboard doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Strategic WFM Math: Exceptionally strong quantitative background with deep expertise in WFM fundamentals (capacity modeling, Erlang, shrinkage, AHT, SLA/ASA trade-offs) and advanced proficiency in Google Sheets, SQL, or Python.
Business & Financial Judgment: Demonstrated ability to connect operational queue dynamics directly to dollar exposure, hiring velocity, BPO costs, and SLA risk.
Executive Communication: Superior strategic writing skills with a natural instinct to distill complex, multi-variable workforce analytics into scannable, 1-2 page decision memos.
Cross-Functional Influence: Proven ability to establish governance frameworks, challenge bad assumptions with backtested data, and align Finance, Product, and Operations leadership without formal authority.
Blank-Page Ownership: High comfort operating in ambiguous environments with incomplete data, verifiably isolating what materially matters without requiring step-by-step direction.
WFM Analyst Profile: Strong core WFM domain expertise with a strategic/Ops spike, not a generalist and not a passive traditional scheduler.
The Strategic WFM Analyst lives in the Core Workforce Management (WFM) Planning & Operations Strategy team and is responsible for owning centralized forecast, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business (LOBs). Moving beyond traditional scheduling and intraday monitoring, this role acts as a high-judgment governance function, translating complex demand forecasts into defensible FTE, BPO, and overtime spend strategies, modeling capacity risks, and aligning executive stakeholders across Finance, Product, and Operations. You are exceptionally strong in WFM math and financial analytics, exhibit deep strategic curiosity, navigate messy raw data effortlessly, and communicate recommendations with executive-level clarity.
Translating multi-LOB demand forecasts into monthly and quarterly capacity, headcount, and budget requirements.
Modeling workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, bonus hours, productivity shifts, and shrinkage.
Analyzing demand-funnel changes (e.g., product feature rollouts, AI bot deflection shifts) and quantifying their exact capacity and dollar blast radius.
Partnering directly with Finance, Product, and Operations to validate baseline assumptions, enforce input SLAs, and align on staffing commitments.
Drafting concise, decision-ready executive memos and Weekly Business Reviews (WBRs) for Directors and leadership.
Conducting deep-dive root-cause analyses whenever operational actuals deviate from capacity plans and establishing corrective action paths.
Standardizing capacity planning frameworks, modeling templates, and operating standards across LOBs.
Maintaining deep forecasting competency to audit models, challenge underlying assumptions, and provide seamless coverage across the broader central WFM engine.
Application
Diagnostic Case Study (7-Day Strategic Diagnostic & Modeling Exercise)
Technical & Capacity Interview (Francesco Vitone - WFM)
Executive Judgment & Strategic Interview (Connor Garrett - Core Operations)
Culture Interview (People Ops)
Offer
Clipboard is a technology company that provides a platform for managing and optimizing the operations of co-working spaces and flexible offices. The company offers software solutions for space management, billing, and community engagement, serving a growing market of modern workplaces. It operates primarily in the B2B sector, with a focus on improving efficiency and experience for workspace operators and their members.
Clipboard has established a significant presence in Madrid, Spain, which serves as a key hub for its operations and customer support functions. The company's work culture emphasizes customer experience and operational excellence, making it an attractive option for international professionals interested in the proptech and workplace technology space. With a team that supports a global client base, there are opportunities for cross-cultural collaboration and growth.
About Clipboard
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We're the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
An Applied AI Strategy & Ops Lead will own and evolve internal tooling ecosystems. You will build automations and partner with engineering to improve operational efficiency.
An Operations Strategy Associate will analyze data, design workflows, and lead strategic projects. The role offers a fast-paced startup environment with high impact.
The Account Manager will nurture and expand relationships with healthcare providers and dental offices to ensure their success on the Clipboard marketplace.
The Account Executive will drive growth by acquiring new dental offices for the platform. You will manage the full sales cycle from prospecting to closing.
As a Customer Support Team Lead, you will coach agents and manage performance to ensure high-quality service. The role offers a competitive salary and is fully remote.
Guides new healthcare workers through onboarding on Clipboard's staffing app via daily outbound calls and consultations. Fully remote role serving a US healthcare staffing marketplace.
An experienced generalist role focused on optimizing billing and profitability. You will build predictive models, manage vendors, and lead a team of account managers.
Customer Experience Specialists will provide real-time support via chat, voice, and email for healthcare professionals.
This role provides empathetic support to B2B healthcare facility customers via voice and email. You will resolve platform, payment, and shift issues using tools like Zendesk.
€75k - €120k
🇬🇧US$167k
🇬🇧€55k
Blue Card threshold🇬🇧€63k - €92k
Blue Card threshold🇬🇧
