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Strategy & Ops Lead, Applied AI

Remote, Canada +6·Full-time·Added 3 days ago

Clipboard

10 open roles

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Overview

Job details

US$120,000 - US$140,000 a year
Gross, as stated in the ad.
Full-time hours
Per the ad.
Fully remote
Only from certain places, per the ad: “Remote (Canada) / Remote (UK) / United Kingdom, United Kingdom / Remote (EU) / Berlin, Germany / Remote (Ireland) / Ireland”

Requirements

Have the right to work in Spain
Clipboard doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.

Requirements

What we're looking for

Technical Fluency - You're comfortable working with APIs, integrations, and automation tooling. You can build and debug independently and hold your own in technical conversations with engineers.
Execution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability.
Systems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components.
Problem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions.
Ownership Mindset - You take responsibility for delivering high-quality work and improving the team's day-to-day operations through better tooling and processes.

Nice to have

Experience working with support platforms such as Zendesk
Familiarity with AI-driven tools and automation workflows
Background in Ops, Support, or CX environments
Experience working with evolving or fragmented tooling stacks

The role

We are hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This is a hands-on individual contributor role with real ownership. You'll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function.

You'll sit at the intersection of Operations and Engineering, acting as the technical voice of Ops and partner closely with team leadership to execute against defined priorities, refine existing systems, and introduce new tooling where needed ensuring our stack continues to scale effectively with the business.

What you'll do

Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency
Execute against high-priority tooling and automation initiatives across the operational stack.
Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work that matters most to Ops.
Improve systems across multiple tools, including support platforms and AI-driven solutions
Translate defined problems into practical, well-scoped technical solutions
Identify gaps or inefficiencies in current tooling and proactively address them
Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production
Contribute to ongoing improvements in how our systems connect and operate together

Hiring process

Application
Case Study
Case Interview with a team member
Interview with Head of Core Services
Interview with Head of Operations
Final Culture Interview with Executive Leadership

About Clipboard

Clipboard is a technology company that provides a platform for managing and optimizing the operations of co-working spaces and flexible offices. The company offers software solutions for space management, billing, and community engagement, serving a growing market of modern workplaces. It operates primarily in the B2B sector, with a focus on improving efficiency and experience for workspace operators and their members.

Clipboard has established a significant presence in Madrid, Spain, which serves as a key hub for its operations and customer support functions. The company's work culture emphasizes customer experience and operational excellence, making it an attractive option for international professionals interested in the proptech and workplace technology space. With a team that supports a global client base, there are opportunities for cross-cultural collaboration and growth.

Founded: 2019
Employees: 50–100
Headquarters: Madrid, Spain
In Spain: Madrid
Website: clipboardworks.com

Good to know if you are moving

Clipboard is headquartered in Madrid, Spain, offering a central location for professionals looking to work in the Spanish tech scene.
The company operates in the growing proptech and workplace management sector, providing a dynamic and evolving work environment.
As a B2B company, roles often involve direct interaction with international clients, which can be a plus for multilingual professionals.
The company's focus on customer experience and operations suggests a collaborative and process-driven work culture.
Given its size, employees may have the opportunity to take on diverse responsibilities and have a significant impact on company growth.

In their own words

About the company & team

About Clipboard

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We're the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

Additional information

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.

All open roles at Clipboard